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Pure Collection Reviews | Customer Service Reviews for https://www.feefo.com/reviews/www-purecollection-com | Feefo

Displaying all 12,119 reviews

Trusted Customer

6 hours ago

Date of purchase: 02/07/2025

Good, no problems

WoolOvers CS

Pure Collection

6 hours ago

Good afternoon, Thank you for your 4-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Trusted Customer

8 hours ago

Date of purchase: 02/07/2025

Purchase

First class

WoolOvers CS

Pure Collection

8 hours ago

Good afternoon, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Joanna

Sussex

2 days ago

Date of purchase: 30/06/2025

What Joanna said about Pure Collection:

Good from Pure but delivery by Evri poor

Good but Evri are hopeless!

WoolOvers CS

Pure Collection

2 days ago

Good afternoon Joanna, Thank you for your 4-star review, we are sorry for the issue with evri, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Joyce

Lancaster

4 days ago

Date of purchase: 03/07/2025

What Joyce said about Pure Collection:

Well packed . *** the first time I have ever sent anything back to Pure.

WoolOvers CS

Pure Collection

4 days ago

Good morning Joyce, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Vikky

5 days ago

Date of purchase: 12/06/2025

What Vikky said about Pure Collection:

Excellent service.

As expected the service from Pure is very good. The fact I cant remember any details is the very best sign, I chose, I ordered , it arrived and I'm wearing it! That's 'Service'.

WoolOvers CS

Pure Collection

5 days ago

Good afternoon Vikky, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Marnie

London

6 days ago

Date of purchase: 21/05/2025

What Marnie said about Pure Collection:

Excellent service

Good prompt delivery, exchanges and refunds. And helpful on the phone too

WoolOvers CS

Pure Collection

6 days ago

Good evening Marnie, Thank you for your positive feedback, we appreciate the time taken to leave a review. Kind regards, Clare

Product reviews

Eileen

Guildford

6 days ago

Date of purchase: 03/07/2025

What Eileen said about Pure Collection:

Good quality purchase

Very efficient Good telephone as well

WoolOvers CS

Pure Collection

6 days ago

Good afternoon Eileen, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Trusted Customer

6 days ago

Date of purchase: 03/07/2025

Good service

Reasonably quick and sent in thick paper -easy to recycle.

WoolOvers CS

Pure Collection

6 days ago

Good afternoon, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Maureen

Cheshire

6 days ago

Date of purchase: 03/07/2025

What Maureen said about Pure Collection:

Brilliant Service

Service always brilliant usually next day delivery when standard delivery ticked. Fast and efficient service. Can't fault returns either just as efficient.

WoolOvers CS

Pure Collection

6 days ago

Good afternoon Maureen, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Sue

Cambs

6 days ago

Date of purchase: 26/06/2025

What Sue said about Pure Collection:

Good service waiting for the refund

WoolOvers CS

Pure Collection

6 days ago

Good afternoon, Thank you for your review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

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About Pure Collection

Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world. As a company, we work exclusively with our goat herders to ensure superb quality at a price that’s fair and right. Cashmere has always remained at the heart of everything we do as we were the first brand to achieve 100% sustainable cashmere production.

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RH15 9NB

Woolovers House, Victoria Gardens, Burgess Hill, West Sussex, RH15 9NB, United Kingdom

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Pure Collection Reviews

Linen V Neck Short Sleeve T-ShirtMore reviews of this product (30)View product websiteVery cool and comfortable to wear

Cotton Linen Lacy Stitch TopMore reviews of this product (1)View product websiteLovely but have not worn it yet

Cashmere Colourblock Roll NeckMore reviews of this product (4)View product websiteFits well and is "different" with the Colourblock. Good combination of colours

Belgrave Straight Leg JeanMore reviews of this product (35)View product websiteSize 16 Waist was perfect but the legs seemed to be too wide at the thigh part which made them too big . Good quality was expected for the price and they were good quality.

Merino Cashmere Fan Stitch SweaterMore reviews of this product (3)View product websiteExcellent quality and perfect size .

Super Soft Cotton T ShirtMore reviews of this product (22)View product websiteThe cotton is indeed super soft. It is a very good casual every day T Shirt, I chose the orange which is slightly muted which is what I was hoping for. The longer sleeve is good.

Cotton Wool Blend Milano JacketMore reviews of this product (12)View product websiteLOVE this jacket! The perfect jacket for Spring, when you don't know how cold it's going to be outside. I loved the style and cut so much, I ordered the blue AND the pink. The boxy shape really suits...Read all

Cotton Wool Blend Milano JacketMore reviews of this product (12)View product website

Cotton ShirtMore reviews of this product (193)View product websiteLovely shirts – crisp, cool cotton. I bought the blue wide stripe and the blue leaf print. Large size – I like them loose. They look great on, and the sleeves are perfect for my long arms. Washing...Read all

Cotton ShirtMore reviews of this product (193)View product website

Premium Cotton TrouserMore reviews of this product (88)View product websiteThis is the 2nd pair Pure lie this that I bought. Perfect fit Wash well Very versatile

Cotton Short Sleeve Crochet Trim CardiganMore reviews of this product (6)View product websiteGreat colour- a slightly creamy leaf green. The size 8 is slightly too big for me. But I am living with it as the colour matches 2 other items I own which have a green trim. The only criticism I...Read all

Linen V Neck Short Sleeve T-ShirtMore reviews of this product (30)View product websiteThe T shirt is of the quality expected but the sizing is more generous than usual so you might try a size smaller. Colour and design lovely.

Linen Round Neck Short Sleeve T-ShirtMore reviews of this product (8)View product websiteLovely bright colours and loose fitting light t shirt for this warmer weather

Textured Linen TrouserMore reviews of this product (5)View product websiteA good fit but didn’t like the quality or texture of the material. Also far too long would have needed too much off to shorten them and retain style. I returned them

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