I am so sorry to hear the returns label did not work for you. I understand my colleague has spoken to you and made arrangements for the garment to be returned to us with a free returns label. We are always working closely with Hermes to resolve any issues as quickly as possible.
Date of purchase: 14/07/2016
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Trusted Customer
9 years ago
Products as descibed and good quality. Delivery fast and efficient
It does not say anywhere that buying unisex means the item would be done up the men's way, I would not have ordered if I had been informed.
Yes, I would recommend the company and I would buy again if...
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Customer Services UK
WoolOvers
9 years ago
Thank you for leaving your feedback and we are sorry for the disappointment caused with the cardigan you have received. I have passed your comments to our Design Department, we are in the process of phasing out our unisex range and introducing mens and womens styles from November of this year. Please feel free to return the garment to us for an exchange or refund and we will be happy to assist you with this.
Product reviews
Customer Services UK
WoolOvers
9 years ago
Thank you for leaving your feedback and we are sorry for the disappointment caused with the cardigan you have received. I have passed your comments to our Design Department, we are in the process of phasing out our unisex range and introducing mens and womens styles from November of this year. Please feel free to return the garment to us for an exchange or refund and we will be happy to assist you with this.
Customer Services UK
WoolOvers
9 years ago
Thank you for leaving your feedback and we are sorry for the disappointment caused with the cardigan you have received. I have passed your comments to our Design Department, we are in the process of phasing out our unisex range and introducing mens and womens styles from November of this year. Please feel free to return the garment to us for an exchange or refund and we will be happy to assist you with this.
Very good service from start to finish, website easy to use, sizing instructions very helpful, delivery sooner than I expected overall very pleased and would certainly recommend WoolOvers. The...
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Customer Services UK
WoolOvers
9 years ago
Thank you for your positive comments on our products and easy to use website. We have just updated our website and it is now much more user friendly!
Date of purchase: 14/07/2016
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TC
Trusted Customer
Worcestershire
9 years ago
What Trusted Customer said about WoolOvers:
Always easy to order and no problem to return if not right.
Product reviews
Customer Services UK
WoolOvers
9 years ago
Thank you for your feedback on the Womens Silk and Cotton Spot V Neck Cardigan that you have received. We sincerely apologise that this item did not live up to your expectations. I can confirm that the return has been received, and the refund has been processed.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.