Good Afternoon, thank you for your feedback and we are sorry to hear that your delivery has not yet been received. We have checked your tracking and it appears that the courier has attempted delivery 2 times, including today, but there was no one available to receive this parcel. They will be attempting this again tomorrow (2nd Nov) for you, so if you do not receive this parcel then please contact us and we will be able to assist further
TC
Trusted Customer
9 years ago
Parcel still hasn't arrived. Delivery address is an office that is open throughout normal office hours, so don't understand how the courier keeps failing!
Product reviews
Customer Services UK
WoolOvers
9 years ago
Good Afternoon, thank you for your feedback and we are sorry to hear that your delivery has not yet been received. We have checked your tracking and it appears that the courier has attempted delivery 2 times, including today, but there was no one available to receive this parcel. They will be attempting this again tomorrow (2nd Nov) for you, so if you do not receive this parcel then please contact us and we will be able to assist further
TC
Trusted Customer
9 years ago
Parcel still hasn't arrived. Delivery address is an office that is open throughout normal office hours, so don't understand how the courier keeps failing!
Very high standard of communication and returns label supplied without having to ask.
Product reviews
Customer Services UK
WoolOvers
9 years ago
Thank you for your comments on your recently purchased item from us! We are sorry to hear that this item did not live up to the high standard that you would expect from us. We are always looking to improving our service and products, so I have forwarded your remarks to both our Design Team and our Brand & Merchandising Team. If you would like to discuss this further, please do not hesitate to contact us directly!
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.