FANTASTIC QUALITY ITEMS AND AN UNBELIEVABLE BARGAIN I AM AMAZED AT THE SPEEDY DELIVERY AND THE ITEMS WERE DROPPED OFF EXACTLY WERE INSTRUCTED SHOULD I BE OUT.
Button broken. Invoice in french and offer brochure expured
Customer Services UK
WoolOvers
9 years ago
Thank you for your feedback, it is very important for us to know when things go wrong for our customers so we can put things right again. I can see that you have been in contact with my colleague and I trust that these problems have now been resolved. If you do have any further question or queries, please do not hesitate to contact us
The website advised buying a size smaller as sizing was rather generous. I ordered extra small instead of small and when it arrived it would have fitted a size 14-16 which was ridiculous. You then...
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Customer Services UK
WoolOvers
9 years ago
Thank you for your feedback and we are very sorry to hear you have received a garment which did not fit. We do try our best to ensure that the right size is selected when customers create their order with us. We provide sizing charts for all items online and we have a system on our website that does warn customers when they are looking at unisex sized items. We are currently in the process of phasing out all of our unisex sizing and introducing just Mens and Womens sizes from November of this year through to February of next year. The french invoices we sent out was done in error, so we do sincerely apologize for the inconvenience this has caused. If you do have any further questions or concerns, please do not hesitate to contact us
Product reviews
Customer Services UK
WoolOvers
9 years ago
Thank you for your feedback and we are very sorry to hear you have received a garment which did not fit. We do try our best to ensure that the right size is selected when customers create their order with us. We provide sizing charts for all items online and we have a system on our website that does warn customers when they are looking at unisex sized items. We are currently in the process of phasing out all of our unisex sizing and introducing just Mens and Womens sizes from November of this year through to February of next year. The french invoices we sent out was done in error, so we do sincerely apologize for the inconvenience this has caused. If you do have any further questions or concerns, please do not hesitate to contact us
Very speedy and efficient delivery.
First time buying from you so sizing was a bit of a problem so have kept two items and returned two and ordered alternatives
Very easy return process with pre-paid...
Great customer service, the items i bought arrived on time and promptly. I love what I received so I did not need to contact their customer service time. I am a returning customer and I have always...
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.