Hi Gregory,
Thank you for the feedback. We are sorry to hear about the problem you have had with the delivery. As we ship our goods from the UK to the EU, there can be delays in the postal service due to customs. Our admin team will be working on getting this part to you, but once the item is in the postal service, we are unable to intervene with customs, so this can cause delays.
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Ian
Pembroke
14 days ago
Date of purchase: 13/08/2025
Adie
WoodBlocX
7 days ago
Thank you for the 5-star review! We very much appreciate the feedback. Thank you very much for sending the pond picture. You have done a great job with the build. It looks great!
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Adie
WoodBlocX
7 days ago
Thank you for the 5-star review! We very much appreciate the feedback. Thank you very much for sending the pond picture. You have done a great job with the build. It looks great!
The level of detail and design that clearly goes into the products is phenomenal. Service was excellent
Adie
WoodBlocX
7 days ago
Thank you for the 5-star review and kind words! We love to hear that our customers are pleased with their purchase. We hope to see you again very soon!
Product reviews
Adie
WoodBlocX
7 days ago
Thank you for the 5-star review and kind words! We love to hear that our customers are pleased with their purchase. We hope to see you again very soon!
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Adie
WoodBlocX
7 days ago
Thank you for the 5-star review and kind words! We love to hear that our customers are pleased with their purchase. We hope to see you again very soon!
Adie
WoodBlocX
7 days ago
Thank you for the 5-star review and kind words! We love to hear that our customers are pleased with their purchase. We hope to see you again very soon!
Adie
WoodBlocX
7 days ago
Thank you for the 5-star review and kind words! We love to hear that our customers are pleased with their purchase. We hope to see you again very soon!
Good speedy delivery service.
Disappointed there was an error in the instructions
Adie
WoodBlocX
7 days ago
Hi Leslie, Thank you for your feedback. We are sorry to hear about the error in the instructions. We had received your email about this and made our Design team aware. The new instructions without the error have been issued to you. Thanks again for bringing this to our attention.
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Adie
WoodBlocX
7 days ago
Hi Leslie,
Thank you for your feedback. We are sorry to hear about the error in the instructions. We had received your email about this and made our Design team aware. The new instructions without the error have been issued to you. Thanks again for bringing this to our attention.
Requested a quote and received the same day. Ordered and delivered within the week.
Adie
WoodBlocX
7 days ago
Thank you for the 5-Star review! We are very happy to hear that there was a quick turnaround from enquiry to delivery. We hope you are pleased with your purchase and hope to see you again very soon.
The ordering and delivery is very good.
The assembly instructions were good.
Adie
WoodBlocX
7 days ago
Thank you for the great review and for sending the picture. You did a great job with the build process. We don't provide an overflow system ourselves, but there are some great guides online for DIY overflow systems.
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Adie
WoodBlocX
7 days ago
Thank you for the great review and for sending the picture. You did a great job with the build process. We don't provide an overflow system ourselves, but there are some great guides online for DIY overflow systems.
Excellent communication with quick responses throughout. We felt supported
Adie
WoodBlocX
7 days ago
Thank you for sending in the pictures of the project. You did a great job with the build process. We are very happy to hear that the build went well and hope to see you again very soon.
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Adie
WoodBlocX
7 days ago
Thank you for sending in the pictures of the project. You did a great job with the build process. We are very happy to hear that the build went well and hope to see you again very soon.
Very quick design turn around. Made the whole process easy to manage.
Adie
WoodBlocX
7 days ago
Hi Chris!
It's great to see you again! Thanks for sharing the pictures. We really enjoy seeing how the project is unfolding. let us know if you need anything else!
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Adie
WoodBlocX
7 days ago
Thank you for sending in the pictures of the project. You did a great job with the build process. We are very happy to hear that the build went well and hope to see you again very soon.
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Trusted Customer
27 days ago
Date of purchase: 31/07/2025
Adie
WoodBlocX
7 days ago
Thank you for the 5-star review! We really appreciate you taking the time to leave the feedback and sending the photo. You did a great job with the build process!
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Adie
WoodBlocX
7 days ago
Thank you for the 5-star review! We really appreciate you taking the time to leave the feedback and sending the photo. You did a great job with the build process!
Adie
WoodBlocX
7 days ago
Thank you for the 5-star review! We really appreciate you taking the time to leave the feedback and sending the photo. You did a great job with the build process!
Adie
WoodBlocX
7 days ago
Thank you for the 5-star review! We really appreciate you taking the time to leave the feedback and sending the photo. You did a great job with the build process!
Email updates along the way , delivery information was accurate service was great
Adie
WoodBlocX
7 days ago
Thank you for the great feedback and for sending the pictures. Your wife did a great job on this project. We are glad you are both pleased with the end result and would love to see you both again soon.
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Adie
WoodBlocX
7 days ago
Thank you for the great feedback and for sending the pictures. Your wife did a great job on this project. We are glad you are both pleased with the end result and would love to see you both again soon.
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