WoodBlocX Reviews

Thank you for the 4-star review!

Thank you for taking the time to share such a detailed review of your experience with the woodblock pond kit. We’re really pleased to hear that you’re happy with how the finished pond looks in place, but we’re very sorry to learn that the build process was more challenging than it should have been. Your feedback about the hole alignment, oversized liner, and the fitting of the seating top is extremely valuable, and we’ll be passing this on to our product and design team to review. We also appreciate you highlighting the inconsistencies in the instructions—we recognise how frustrating this must have been, and we’re already working on updating our guides to ensure they’re clearer, consistent, and more practical. Regarding the fragile plastic pegs and lack of spares, that’s an excellent point. We’ll be looking into including additional pegs in future kits to help avoid issues like the one you experienced. We truly appreciate your perseverance in completing the project, and we’re glad the end result has added something special to your patio. If you’d like, please feel free to get in touch with our customer service team so we can send you some spare pegs and ensure you’re fully supported going forward. Thank you again for your honest feedback—it helps us improve and provide a better experience for all our customers.

Thank you for the 4-star review!

Thank you for takign the time to leave the great feedback. We are very happy to hear that the missing parts were shipped to you quickly. Thank you for sending the pictures. You did a great job with the build process!

Thank you for takign the time to leave the feedback! I am sorry to hear about the capping. Please contact our admin team at admin@woodblocx.co.uk, and they will be happy to send a replacement part.

Thank you for the 5-star review!

Thank you for the 5-star feedback. The pictures look great. You did a good job with the build. It looks like a lovely seating area.

Thank you for the great feedback! We appreciate it. Thank you for sending us the pictures. You have done a fantastic job with the build.

Thank you very much for the fantastic review! We very much appreciate it and are delighted to hear that you are pleased with the purchase. We hope to see you again very soon. You have done a fantastic job with the build.