Slight hiccup in the ordering process and the info that one item was unavailable was slightly late. However fabulous personal and super quick service to rectify. Very impressed. Cashmere is...
Jumper didn't look like the online image and there was a pull in one of the sleeves. Very disappointed as at £65 it shouldn't have had a pull in the wool.
Sarah
Willow Cashmere
9 years ago
I am so sorry that you received a faulty item. We would be very happy to send you a replacement and of course refund the postage.
TC
Trusted Customer
9 years ago
There was no invoice in the delivery package so I have no return slip, is it possible to send with a pre paid returns bag?
Product reviews
Sarah
Willow Cashmere
9 years ago
Please follow the instructions on the invoice which we attached to the front of the parcel in a "documents enclosed" sleeve. If you have not retained this, our returns address will be sent to you and we will refund your postage on receipt of the jumper. Im sorry the jumper was faulty as we have been selling this design for 10 years and it is very popular with customers. I do hope you come back to us again in the future.
Ordering my wrap was very easy indeed. When it came I was absolutely delighted with the quality - it made me feel a million dollars. I compared prices of cashmere wraps from other websites and this...
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