Five star service was quite impressed with ease of returning a coin that I did not want.
I have always been unsure about ordering coins that are on offer due to follow on issues but I now will have...
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Sally
The Westminster Collection
1 day ago
Hi. Thank you so much for your wonderful 5-star review. We’re delighted to hear that you found our returns process easy and hassle-free.
We completely understand that ordering coins online can sometimes feel uncertain, especially when it’s difficult to appreciate them fully until you see them in person. That’s why we always aim to make the experience as straightforward and reassuring as possible.
It’s fantastic to know this has given you more confidence to order future offers that catch your eye. We truly appreciate your support and hope you enjoy growing your collection with us. :) Sally
Constant updates with delivery and lovely personal e mails
Sally
The Westminster Collection
2 days ago
Hi. Thanks for taking the time to leave your review. Glad to hear we could help with your collection and you are happy with the level of service :) Sally
Appalling. I made a one off purchase and they kept my card details and then rinsed my account without my authority or knowledge.
Product reviews
Sally
The Westminster Collection
2 days ago
Hi. We are very sorry to read about your experience and appreciate you taking the time to share your feedback.
We completely understand how concerning unexpected charges can be, and we sincerely apologise for the distress and frustration this situation has caused you.
Our intention is never to mislead or inconvenience our customers. The additional coin dispatches and charges you have described are linked to an ongoing collector service, the details of which are outlined during the ordering process and within the accompanying documentation sent with the initial item. However, we appreciate that this may not have been clear to you, and we are sorry for any confusion caused.
I can see you have spoken with my colleague this morning and had an email reply. I can see you will be returning the unwanted deliveries via the free returns service once they have all arrived.
If you don't wish to subscribe to monthly collections just simply let us know after you have received your first delivery, and we will be happy to carry out your instructions.
Sally
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