The Westminster Collection Reviews

Hi there, thank you for taking my call and as per our telephone conversation, I hope we have now managed to resolve this to your satisfaction. Stay safe!! Kind regards, Rebecca

Hi there, I can see this coin was sent as the next delivery within the Memories of Victory Coin Collection, which I can also confirm has previously been cancelled. You can return this delivery by using our return guidelines via our Help section on our website, or by the details from the reverse of your invoice. We understand returns may exceed our normal 30 days returns policy owing to the Coronavirus and isolation guidelines, so please return this at your earliest convenience and follow any guidelines regarding isolation from the government. Kind regards, Rebecca

Thank you, as soon as we receive your return a confirmation email will be generated to you for your reference. Many of our discounted items are introductory offers to collections, if you are only interested in purchasing the first item, upon completing your order you can send us an email to advise this is a one off and cancel the collection, or you can await your delivery and then cancel the collection via our Help section on our website. We do try to provided this information and have located just below the add to basket icon on the left hand-side of the product page, and then we also reiterate this within the literature provided with your delivery. I feel whether you have already dealt with this query or not, as you have so kindly taken the time to complete our survey, to response is only polite and we appreciate you taking the time to provide us with your comments. Kind regards, Rebecca

Hi there, thank you for taking the time to respond to our survey. We are currently experiencing some stock delays, this has occurred owing to our suppliers closing production for a number of weeks last month, unfortunately this has caused some delays we were otherwise, in normal circumstances, not expecting. I can assure you we are working hard to despatch all orders which can be fulfilled and working alongside our suppliers to improve current delivery dates we have been provided, but please note they may not be in a position to bring these forward due to other commitments. We would like to thank you for your patience and understanding during this difficult time, and especially for taking the time to offer your feedback. Kind regards, Rebecca

HI, all despatch information is provided during the order process, and should this change we notify you of these changes. This information is always located underneath the add to basket icon on the left of the product page. We offer our customers the ability to place orders, pre-orders at times, even though the item may not be in stock, as this ensures that they do not have to wait for the item to become available and keep checking the site to be able to submit their orders. Whilst I understand this is not ideal for all, this does seem to be the preferred way by most. Kind regards, Rebecca

Hi there, I can see you placed your order on 23.04.20, and we despatched your order on 27.04.20. We would have expected that to arrive within 3-5 working days, and apologise if your delivery exceeded this time frame. Please accept our sincere apologies for any inconvenience this delay may have caused and we hope that normal service returns soon, but under the current circumstances I must warn further delays may be met in the future and these are completely beyond our control. Kind regards, Rebecca

Hi, sorry the survey you completed related to your purchase of 50th Anniversary of the 50p CERTIFIED BU Set and therefore I, quite wrongly as you have stated, assumed it related to this particular order as the item in question was not depicted within your feedback. Upon reviewing your account I can see we have no orders placed on 23.03.20 and any other orders placed within this month have now been despatched, Peter Rabbit and UK Iguanodon. To ensure I provide the correct details, please can you confirm which item you are chasing, is it either of the items mentioned above or something else? Kind regards, Rebecca