The Westminster Collection Reviews

Hi there, thank you for taking the time to offer your feedback. I can see that you ordered an item which lead to a collection, which you have opted out of prior to the next delivery being sent, as stated within the information provided about the collection. We do provide information relating to the collection, which I note you have seen and opted out. I can see that we have only charged your card for the item/s you have ordered and you have now deactivated your continuous card authority via your online account, to ensure that you provide your authorisation each time you are placing an order. Finally, I can see that you have now submitted 2 orders relating to the VE Day £5 coin online (02.05.20 and 05.05.20), please can you confirm if you require 2 orders and I will ensure your account meets your expectations. Kind regards, Rebecca.

HI there, thank you for taking the time to offer your feedback. I'm sorry if you feel our responses were automated, this was not the case, we were explaining why you had received the next delivery within the collection and how this occurred. As stated you do not have an obligation to continue collecting and can opt out at any point, which I can see you have now done. At your earliest convenience, with current COVID 19 restrictions being met for your own personal circumstances, please return this delivery using our Help section via our website or by using our freepost returns address supplied on the reverse of the invoice, following the instructions. Thank you again for offering your feedback we welcome all feedback to assistance us with improving the service and experience we offer. Kind regards, Rebecca.