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West One Loans Reviews | Customer Service Reviews for https://www.feefo.com/reviews/west-one | Feefo

66 out of 292 reviews

Time:

Past year

Lyndsey Matthews

2 days ago

Date of purchase: 05/06/2025

West One

West One Loans

1 day ago

Thank you for leaving a review! Many thanks, The West One team.

See full customer review

Trusted Customer

3 days ago

Date of purchase: 09/05/2025

Excellent

Excellent. Fast responses and updates and always happy to talk through queries.

West One

West One Loans

2 days ago

Thank you for your review! Many thanks, The West One team.

See full customer review

Trusted Customer

3 days ago

Date of purchase: 21/05/2025

Excellent

Excellent service as usual. Timely updates and always happy to resolve any queries.

West One

West One Loans

2 days ago

Thank you for the great review! It's wonderful to know that the team provided the best experience and service, which has always been our priority. Many thanks, The West One team.

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Trusted Customer

3 days ago

Date of purchase: 28/05/2025

Great service let down by a 3rd party.

A straight-forward case that was delayed due to lack of a valuer to visit the property to value it. Perhaps you could consider widening your Panel of valuers.

West One

West One Loans

2 days ago

Thank you for sharing your experience and for your feedback. Providing the best experience and service is always our priority. At West One, we strive to keep communication seamless throughout. Many thanks, The West One team.

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Richard Barham

Billericay

3 days ago

Date of purchase: 21/05/2025

What Richard Barham said about West One Loans:

Recent second charge

Very pleased with the turnaround times of a recent second charge mortgage.

West One

West One Loans

2 days ago

Thank you for sharing your experience and for your great feedback. We’re pleased to hear they efficiently assisted and provided the best experience. Many thanks, The West One team.

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Trusted Customer

1 month ago

Date of purchase: 28/03/2025

Great Service and support to brokers

Service was great happy to recommend

West One

West One Loans

1 month ago

Thank you for sharing your experience and for your great feedback on the team. We’re pleased to hear they provided the best support and service. Many thanks, The West One team.

See full customer review

Rick Marshall

Westcliff-on-Sea

1 month ago

Date of purchase: 08/04/2025

What Rick Marshall said about West One Loans:

When you really need to trust a lender to get the deal done....

When a client / broker needs complete faith in a transaction getting over the line, West One is the only lender I trust to get the job done. Flawless every time I have used them for our clients.

West One

West One Loans

1 month ago

Thank you for the great review! It's wonderful to know that the team provided the best experience and service, which has always been our priority. Many thanks, The West One team.

See full customer review

Trusted Customer

1 month ago

Date of purchase: 11/04/2025

Involved Underwriter who helped it through to completion

Underwriter knew of the urgency of a case and did her best to accommodate to the clients needs to get this drawn down. Was a bit trickier as was in Scotland and there are more legal hoops to jump...

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West One

West One Loans

1 month ago

Thank you for sharing your experience and for your great feedback on the team. We’re pleased to hear they efficiently assisted and provided the best experience. Many thanks, The West One team.

See full customer review

David

Glasgow

2 months ago

Date of purchase: 21/03/2025

What David said about West One Loans:

Referred a re-mo outside policy, once it offered, funds released in 48hrs.

Great service overall, and really impressed with the slick process, once mortgage Offered. Keep up the good work.

West One

West One Loans

2 months ago

Thank you for sharing your experience and for your great feedback on the team. We’re pleased to hear the team efficiently assisted. Providing the best experience and service is always our priority. Many thanks, The West One team.

See full customer review

Jodi Erdman

eastbourne

2 months ago

Date of purchase: 21/03/2025

What Jodi Erdman said about West One Loans:

Great service

Great service, tricky case and Westone worked with us to get this one through

West One

West One Loans

2 months ago

Thank you for sharing your experience and for your great feedback on the team. We’re pleased to hear they efficiently assisted and provided the best experience. Many thanks, The West One team.

See full customer review

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About West One Loans

West One Loans is a provider of specialist property finance lending. With a core of short-term bridging finance for residential and commercial properties, and long-term lending of Second Charge mortgages and development finance. Established in 2007, the group is now one of the biggest privately funded short-term secured lenders in the UK, having completed deals close to £2.5bn to date.

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0208 731 5333

The Edward Hyde Building, 38 Clarendon Road, Watford, Hertfordshire, WD17 1JW, United Kingdom

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