Sorry that you haven't received your order yet, upon chasing the tracking it appears that the postman tried to deliver 2 days after you ordered but there was no one home to sign for it, so it was taken back to the Royal Mail depot and is currently waiting for you to collect or arrange a redelivery. As for the email confirmation of your order, we did in fact send 2 separate emails, one to confirm the order and the other to confirm despatch, they may possibly have been put in your junk/spam folder by your email provider - worth a check. I have emailed you with all the information to collect your parcel but in the meantime if there is anything else I can do to help you, then please get in touch.
Kindest regards
Jennie