Webbox Reviews

We’re sorry to hear about your recent experience and appreciate you taking the time to share your feedback. Upon reviewing your order, we can confirm the purchase date was the 11th of September, and as such, it fell outside of the two-month guarantee period when the issue was raised. We understand how frustrating this must be and regret that we were unable to offer a refund under our policy. Your feedback regarding the condition of the pouches has been shared with our quality assurance team to help prevent similar issues in the future. We’re committed to ensuring that every customer receives products in perfect condition. If there’s anything further we can assist with, please don’t hesitate to get in touch directly. Customer Relations Team

Thank you for your feedback, and we’re so sorry to hear about your delivery experience. While we’re delighted that you’re happy with the Webbox cat food, it’s disappointing to hear that the driver didn’t provide the assistance you needed. We work with external couriers to deliver our products, and we’ll raise this incident with the courier service to ensure their drivers follow appropriate standards of customer care. Your satisfaction is important to us, and we truly hope this doesn’t deter you from ordering with us again. If you experience any issues in the future, please don’t hesitate to get in touch with our customer service team, and we’ll do our best to assist.