Curvy Kate Reviews

Hi there, Thank you for taking the time to share your feedback. I'm sorry to hear that the sizing wasn't quite right for you this time. We understand that bra fitting can be tricky and can take some trial and error due to breast shape and compatibility with styles and wires, therefore fit will vary between style and brand and therefore you are welcome to reach out to us at suport@curvykate.com or via chat and we will be happy to offer advice should you require a little more guidance. Alternatively, we have some great fitting and style advice available here, as well as a bra fit quiz that can help you find the perfect fit: https://us.curvykate.com/pages/bra-fitting https://us.curvykate.com/pages/bra-fit-quiz I am happy to see that a member of our team was able to reply to your original enquiry on 21/08. We are sorry that we are unable to cover the return shipping fee for overseas customers at this time. We understand that this may be disappointing, and we apologise for any inconvenience this may cause. Best wishes, The Curvy Kate Team

Hi there, We're sorry to hear that you were disappointed with your recent experience with us. We take all feedback seriously and appreciate you taking the time to share your thoughts. Our international orders usually take between 8-14 working days to arrive from the date of dispatch, however this can occasionally be longer dependant on delays whilst in transit. Please accept our sincerest apologies for the delay with receiving your order and for the inconvenience caused. Unfortunately, we don't currently offer a refundable or freepost option for overseas returns. We're always looking for ways to improve, and this is something we are definitely reviewing to help improve our international customers’ experience. We are sorry for any disappointment caused. Best wishes, The Curvy Kate Team

Hi there, Thank you for your feedback. We are incredibly grateful that you took the time out to leave us this feedback, however, we are sorry to hear that you have been let down by our international returns policy. We're always looking for ways to improve, and this is something we'll definitely look further into whilst reviewing our international customers’ experience. The return shipping costs for overseas customers can vary significantly based on factors such as distance, customs regulations, and carrier charges, therefore we recommend exploring alternative shipping methods or reaching out to local courier services in your area to find the most cost-effective option for returning the item. We are sorry that we are unable to cover the return shipping fee for overseas customers at this time. We understand that this may be disappointing, and we apologise for any inconvenience this may cause. Best Wishes, The Curvy Kate Team

Hi there, Thank you for taking the time to share your honest review. I’m sorry to hear that the sizing wasn’t quite right for you this time. We have some great fitting advice available on our website to help you find your prefect fit here: https://us.curvykate.com/pages/perfect-bra-fit-guide Also, we do offer a 90 day return policy. Items can be returned in their original unworn condition with tags for a refund if not suitable. Regrettably we are unable to offer international prepaid postage labels at this time, as we don't currently have the facility to provide this to our overseas customers. I would suggest double checking with a few carriers for the best price. You only need to use a tracked service, and not expedited. More details on international returns can be found on our website here: https://us.curvykate.com/pages/returns The team are always looking for ways to improve, and this is something we'll definitely look further into whilst reviewing our international customers’ experience. Please do reach out to us if you need any further support at support@curvykate.com or via chat and we will be happy to assist. Best wishes, The Curvy Kate Team

Hi there, Thank you for taking the time to share your review. I'm sorry to hear that you haven't yet received your refund for your return. As I can see that this is an international return, if you could kindly get in touch via chat or email at support@curvykate.com with your return postage receipt, we will be more than happy to assist. We look forward to hearing from you soon. Best wishes, The Curvy Kate Team

Hi there, We're sorry to hear that you were disappointed with your recent experience with us. We take all feedback seriously and appreciate you taking the time to share your thoughts. All our orders are shipped from and returned to our warehouse in the United Kingdom. Unfortunately, we don't have a facility to send returns to a US location and are sorry that this has let you down. Unfortunately, we don't currently offer a refundable or freepost option for overseas returns. We're always looking for ways to improve, and this is something we are definitely reviewing to help improve our international customers’ experience. We are sorry for any disappointment caused. Best wishes, The Curvy Kate Team

Hi there, Thanks so much for this fantastic review! Best Wishes, Curvy Kate Team

Hi Brenda, Thank you for review. We appreciate you taking the time to share your feedback about your recent experience with our service. We're truly sorry to hear that you encountered challenges in getting a response regarding your undelivered item. However, upon checking this further, we can see that a response was sent to your original email sent on the 19th of July. This was sent on the 21st of July and we would kindly recommend double checking your Spam/Junk Inbox in case this was re-directed there. In the meantime, we will re-send the email for you, kindly reply to this with the information needed so we can assist further accordingly. Best Wishes, Curvy Kate Team