Good Afternoon,
Thank you for sharing your order experience. Your feedback is appreciated.
I am very pleased to see you were happy with the service and the product received.
Kind Regards,
Turtle Mat - Laura
Hi Jacky,
Thank you for sharing your order experience. Your feedback is appreciated.
I am very pleased to see you were happy with the service and the product received.
Kind Regards,
Turtle Mat - Laura
Mat was tatty and had been used before it was not new.very disappointed indeed.contacted customer service that asked for photos and detail which I sent through,days passed and I have heard nothing...
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Laura
Turtle Mat
1 year ago
Good Afternoon,
Thanks for your review.
It's such a shame to hear you were unhappy with your mat, this is of course not what we want at all. We pride ourselves on the quality of our mats and can assure you that no mats are used prior to shipping and come straight from our warehouse.
I can see that you were in touch with customer service and a full refund has been processed for this.
If you do have any further questions or would like to discuss this further please don't hesitate to call or email us.
Kind Regards,
Turtle Mat
Product reviews
Laura
Turtle Mat
1 year ago
Good Afternoon,
Thanks for your review.
It's such a shame to hear you were unhappy with your mat, this is of course not what we want at all. We pride ourselves on the quality of our mats and can assure you that no mats are used prior to shipping and come straight from our warehouse.
I can see that you were in touch with customer service and a full refund has been processed for this.
If you do have any further questions or would like to discuss this further please don't hesitate to call or email us.
Kind Regards,
Turtle Mat
Easy to order online. Well packaged. Prompt service. It would have been good to have seen one in a shop but not stocked locally.
Product reviews
Laura
Turtle Mat
1 year ago
Good Afternoon,
Thanks for your review.
It's nice to hear you love the design of your mat.
Turtle Mat backings are anti-slip and engineered to minimise movement as much as possible; however we cannot guarantee there will be no movement as there are so many different floor finishes and carpet finishes and piles. If you are finding that your mat is moving, we would suggest using Foxi Underlay to prevent this.
If you have any further questions, please don't hesitate to contact us on info@turtlemat.co.uk and we will be happy to help.
Kind Regards,
Turtle Mat - Laura
Hi Linda,
Thanks for leaving this great review.
It's great to hear you enjoyed your shopping experience with us and that you were impressed with the service.
We look forward to welcoming you back to Turtle Mat soon.
Kind Regards,
Turtle Mat - Laura
Whatever the weather, The Turtle Mat Company have been helping to keep homes cleaner for 25 years with their machine washable dirt-trapping cotton doormats. Made in Britain and guaranteed for 5-years, Turtle Mats are built to last and their highly absorbent cotton tufts help to trap dirt and mud, keeping Britain's floors cleaner for longer.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Whatever the weather, The Turtle Mat Company have been helping to keep homes cleaner for 25 years with their machine washable dirt-trapping cotton doormats. Made in Britain and guaranteed for 5-years, Turtle Mats are built to last and their highly absorbent cotton tufts help to trap dirt and mud, keeping Britain's floors cleaner for longer.