Delivery was prompt. I haven't contacted Customer Service.
Turtle Mat
Turtle Mat
15 years ago
Thank you for your feedback regarding your Kelmscott Turtle Mat.
So sorry to hear that you are disappointed in the mat and that you are finding that you are walking fluffy bits in. We would initially suggest to wash the mat a few times and give it a thorough vacuum to reduce the excess fluffiness, as it is a cotton product and can take a little while to settle but as you have done this already, it would seem that the mat may well be faulty. I would suggest returning the mat so we can ascertain if there is a fault and organise a replacement accordingly. If you would like to do this, please contact me directly via info@turtlemat.co.uk so that we can discuss further.
My apologies again that you are not completely happy with your mat.
Best regards, Becca
Rebecca Wilson
Product reviews
Date of purchase: 19/11/2010
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Trusted Customer
Feefo Verified
15 years ago
Quick, efficient, what is there not to like?
Product reviews
Date of purchase: 31/01/2011
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Trusted Customer
Feefo Verified
15 years ago
Excellent customer service and speedy delivery.
Product reviews
Date of purchase: 08/11/2010
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Trusted Customer
Feefo Verified
15 years ago
It`s what we wanted.
Product reviews
Date of purchase: 25/11/2010
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Trusted Customer
Feefo Verified
15 years ago
good mat excellent that you can wash it comes up well
Whatever the weather, The Turtle Mat Company have been helping to keep homes cleaner for 25 years with their machine washable dirt-trapping cotton doormats. Made in Britain and guaranteed for 5-years, Turtle Mats are built to last and their highly absorbent cotton tufts help to trap dirt and mud, keeping Britain's floors cleaner for longer.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Whatever the weather, The Turtle Mat Company have been helping to keep homes cleaner for 25 years with their machine washable dirt-trapping cotton doormats. Made in Britain and guaranteed for 5-years, Turtle Mats are built to last and their highly absorbent cotton tufts help to trap dirt and mud, keeping Britain's floors cleaner for longer.