I’m so sorry to hear that the Triple Auricula mat didn’t measure up to your expectations with regards to definition. Perhaps you weren’t aware that we also have a no quibble returns policy as you could have returned the mat for an exchange or refund if goods are returned within 28 days unused. Also thank you kindly for your positive feedback regarding service.
Rebecca Wilson
which is due to many factors such as the thickness density of pile, material and direction of carpet nap. We have not changed the composition of the backing at all. It might be unfortunate that your carpet nap is laying in the same direction as when you place your mat on top. Also some mat batches may have manufacturing residue on the backings more than other batches, and can be a bit shiny and a couple of machine washes normally resolve this as the backing may become more matt to give purchase. I do hope this is a help.
Trusted Customer
14 years ago
Not impressed with theseTurtle Mat's at all... nor the company's excuse for a response..... the original mat I refer to has a border of approximately one inch all around it and yes the backing looks the same... but it does not behave in the same way, IT STAYS PUT....I have had it probably 16 years in our touring caravans (this caravan 14yrs) it is in the doorway so it gets lots of use, by us and our numerous dogs, and visitor's over the many years)
The original mat I refer to has a border of approximately one inch all around it and yes the backing looks the same... but it does not behave in the same way, IT STAYS PUT....I have had it probably 16 years in our touring caravans (this caravan 14yrs) it is in the doorway so it gets lots of use, by us and our numerous dogs, and visitor's over the many years, and I was proud to recommend them to our many caravanning friends, especially with dogs, but not anymore.
Yes I do know how to care for them with the washing instructions..... so no more patronising comments from your company please.
I think over £55 for these two mats is excessive when they don't stay put on carpet, they ride up and are terrible.
I have bought numerous Turtle's mats when they were called 'Viking Dirt Trappers' before the name changed, and I don't care what you say about the same material and quality being the same... they are not, so I won't be buying anymore.
Product reviews
Trusted Customer
14 years ago
Not impressed with theseTurtle Mat's at all... nor the reply from the company.
The original mat I refer to has a border of approximately one inch all around it and yes the backing looks the same... but it does not behave in the same way, IT STAYS PUT....I have had it probably 16 years in our touring caravans (this caravan 14yrs) it is in the doorway so it gets lots of use, by us and our numerous dogs, and visitor's over the many years, and I was proud to recommend them to our many caravanning friends, especially with dogs, but not anymore.
Yes I do know how to care for them with the washing instructions..... so no more patronising comments from your company please.
I think over £55 for these two mats is excessive when they don't stay put on carpet, they ride up and are terrible.
I have bought numerous Turtle's mats when they were called 'Viking Dirt Trappers' before the name changed, and I don't care what you say about the same material and quality being the same... they are not, so I won't be buying anymore.
Whatever the weather, The Turtle Mat Company have been helping to keep homes cleaner for 25 years with their machine washable dirt-trapping cotton doormats. Made in Britain and guaranteed for 5-years, Turtle Mats are built to last and their highly absorbent cotton tufts help to trap dirt and mud, keeping Britain's floors cleaner for longer.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Whatever the weather, The Turtle Mat Company have been helping to keep homes cleaner for 25 years with their machine washable dirt-trapping cotton doormats. Made in Britain and guaranteed for 5-years, Turtle Mats are built to last and their highly absorbent cotton tufts help to trap dirt and mud, keeping Britain's floors cleaner for longer.