How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Turtle Mat Reviews | Customer Reviews Of {{merchantUrl}}

Displaying all 7,320 reviews

Mrs S Dean

Feefo Verified

Warwick

2 years ago

What Mrs S Dean said about Turtle Mat:

An easy online company to use

Easy to use website and fast processing and speedy delivery. I wish all companies were as efficient.

Product reviews

Date of purchase: 30/06/2024

Trusted Customer

Feefo Verified

2 years ago

Changed colour

It took time to get them to agree to pay postage for the refund

Laura

Turtle Mat

2 years ago

Good Morning, I am sorry to hear you were unhappy with the colour of your mat. The Fawn mat changed colour in early 2023 and is now a slightly darker shade as seen on the website. As mentioned on email, once we receive the mat back we will process a full refund for you. If you have any further questions please don't hesitate to email us on info@turtlemat.co.uk and I'll be happy to help. Kind Regards, Laura- Turtle Mat

Product reviews

Date of purchase: 30/06/2024

Trusted Customer

Feefo Verified

2 years ago

Good quality mat

Would have been nice to have an email to say it was dispatched but arrived a few days after ordering

Laura

Turtle Mat

2 years ago

Good Afternoon, Thanks for taking the time to write a review. I'm glad to hear your mat arrived promptly. Kind Regards, Laura - Turtle Mat

Product reviews

Date of purchase: 30/06/2024

Trusted Customer

Feefo Verified

2 years ago

Long-term fan

I found the website threw me out several times so finished up missing your cut price offer AND also ordered the lighter runner in error. We have used you mats for years, cut to size for our...

Laura

Turtle Mat

2 years ago

Good Morning, Thanks for taking the time to write a review! I'm sorry to hear you were having issues with the website but I'm glad to hear you managed to place your order and are happy with your mat. We look forward to welcoming you back to Turtle Mat soon. Kind Regards, Laura - Turtle Mat

Product reviews

Date of purchase: 27/05/2024

Trusted Customer

Feefo Verified

2 years ago

Top quality company. Packaging excellent and prompt delivery. Outside doormat strong and weatherproof.

Product reviews

Date of purchase: 20/05/2024

Trusted Customer

Feefo Verified

2 years ago

First class product of good quality

Very helpful staff and prompt service

Laura

Turtle Mat

2 years ago

Good Afternoon, Thank you for taking the time to leave this great review. I am very happy to see that you were pleased with your order experience and product quality. This means a lot to us. Kind Regards, Laura - Turtle Mat

Product reviews

Date of purchase: 13/05/2024

Trusted Customer

Feefo Verified

2 years ago

Spoke to real person on telephone who were really helpful

Very helpful staff

Laura

Turtle Mat

2 years ago

Good Morning, Thank you for sharing your order experience. Your feedback is appreciated. I am very pleased to see you were happy with the service. Kind Regards, Laura - Turtle Mat

Product reviews

Date of purchase: 21/05/2024

Trusted Customer

Feefo Verified

2 years ago

"Disappointed"

Good

Product reviews

Laura

Turtle Mat

2 years ago

Good Afternoon, Thanks for your review. I am sorry to hear you aren't happy with your mat. Turtle Mat backings are anti-slip and engineered to minimise movement as much as possible; however we cannot guarantee there will be no movement as there are so many different floor finishes and carpet finishes and piles. I can't see that you have been in touch with us on email about this, please don't hesitate to send an email to info@turtlemat.co.uk if you would like to discuss this further. Kind Regards, Laura - Turtle Mat

Date of purchase: 14/05/2024

Mrs Joanne Earle

Feefo Verified

Evesham

2 years ago

What Mrs Joanne Earle said about Turtle Mat:

Excellent product

Arrived on time

Product reviews

Date of purchase: 18/05/2024

Rebecca

Feefo Verified

Bristol

2 years ago

What Rebecca said about Turtle Mat:

Underwhelmed

Laura

Turtle Mat

2 years ago

Good Afternoon, Thanks for taking the time to write a review. I'm sorry to hear you're unhappy with your mat. Please send an email to info@turtlemat.co.uk with your query and I will be happy to help. Kind Regards, Laura - Turtle Mat

Product reviews

Date of purchase: 23/05/2024

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Turtle Mat Reviews

Foliage Seedhead NeutralMore reviews of this product (25)View product websiteBuying online was easy and uncomplicated. I have had turtle mats in the past and they are marvellous. This time not only are they so useful and practical, they are beautiful as well. Several friends...Read more

FawnMore reviews of this product (459)View product websiteColour has changed completely from a couple of years ago. This is now dark chocolate brown with some lighter flecks in it. The company has agreed to a refund.

Charcoal StripeMore reviews of this product (99)View product websiteGreat quality but I thought it was going to be longer as I ordered a hallway runner! It’s more like a large doormat

Mocha - Large Runner (Latex)More reviews of this product (3)View product websiteI cannot believe how much dirt gets tyapped on the.before stepping on the kitchen flloor form both 2 legged and 4 legged muddy walkers. We used turtle mats before , cut to size, on the floor of...Read more

Cape Cod - SlateMore reviews of this product (228)View product websiteExcellent hard wearing outdoor mat. Strong and effective at preventing the outside coming into the house.

GraphiteMore reviews of this product (228)View product websiteReally pleased with the first one I bought. Decided to buy another one. Great service and very helpful staff. I will definitely recommend your company thank you Linda From Leeds

OliveMore reviews of this product (148)View product websiteGreat quality

FawnMore reviews of this product (459)View product websiteI bought this small rectangular bedside rug and followed instructions appropriately for placing on carpet. Disappointedly, I have noticed it "creeps" a lot and is not altogether satisfactory but...Read more

Sage GreenMore reviews of this product (171)View product websitePerfect product to protect my Karndean flooring.

LandscapeMore reviews of this product (4)View product websiteI was excited to open the delivery. However, I was slightly underwhelmed. The colour was supposed to be grey but it is more like a storm blue (see pic - grey towel for colour comparison), and the...Read more

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?