How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Turtle Mat Reviews | Customer Reviews Of {{merchantUrl}}

Trusted Customer

Feefo Verified

1 year ago

good purchase

arrived quicker than anticipated

Laura

Turtle Mat

1 year ago

Good Morning, It's great to hear you enjoyed your shopping experience with us and that you were impressed with the delivery. We look forward to welcoming you back to Turtle Mat soon. Kind Regards, Turtle Mat - Laura

Product reviews

Date of purchase: 14/08/2024

0

Trusted Customer

Feefo Verified

1 year ago

Excellent delivery service

Rapid and excellent. I learned about the different backings on your website which was really helpful. Previously, I’ve sometimes bought them from John Lewis who did not distinguish between the...

Laura

Turtle Mat

1 year ago

Good Morning, Thank you for taking the time to leave this great review. I am very happy to see that you were pleased with your order experience. This means a lot to us. Kind Regards, Turtle Mat - Laura

Product reviews

Date of purchase: 18/08/2024

0

Trusted Customer

Feefo Verified

1 year ago

Well it arrived soon very poor value

Laura

Turtle Mat

1 year ago

Good Morning, I'm sorry to hear you were unhappy with your mat. Sadly, I can't find any details that this issue has been raised to us prior to this review. If you could kindly allow us the opportunity to discuss and put things right for you by emailing info@turtlemat.co.uk I would appreciate it. Kind Regards, Turtle Mat - Laura

Product reviews

Date of purchase: 18/08/2024

0

Trusted Customer

Feefo Verified

1 year ago

Most useful outdoor mats of good quality. Highly satisfied with product.

Excellent . Speedy delivery 🚚 No problem.

Date of purchase: 20/08/2024

0

MH

Mrs Marian Hunter

Feefo Verified

1 year ago

What Mrs Marian Hunter said about Turtle Mat:

Save to order from this company

Excellent service

Laura

Turtle Mat

1 year ago

Hi Marian, Thanks for taking the time to write a review! It's great to hear you enjoyed your shopping experience with us. We look forward to welcoming you back to Turtle Mat soon. Kind Regards, Turtle Mat - Laura

Product reviews

Date of purchase: 07/08/2024

0

Trusted Customer

Feefo Verified

1 year ago

Great for new flooring

I received very good service. Both bath mats were lovely. They arrived as stated. They are just what my new flooring needed .Thank you

Product reviews

Date of purchase: 16/08/2024

0

Trusted Customer

Feefo Verified

1 year ago

Great mat. Does the job brilliant

Good efficient service and this follow up feedback is good too.

Product reviews

Date of purchase: 08/08/2024

0

MC

Ms Isabelle De Caires

Feefo Verified

1 year ago

What Ms Isabelle De Caires said about Turtle Mat:

Poor. See previous comment.

Laura

Turtle Mat

1 year ago

Hi Isabelle, I'm very sorry to hear you feel this way and that your parcel didn't arrive. This is of course not what we want. I can see that a delivery was attempted by Parcelforce and your order was being held at the depot for collection. I can see Parcelforce are now returning the parcel to us and as mentioned on email as soon as we receive the parcel back we will process a refund right away. If you would like to discuss this further then please don't hesitate to send an email to info@turtlemat.co.uk and I will be happy to help you. Kind Regards, Turtle Mat - Laura

Product reviews

Laura

Turtle Mat

1 year ago

Hi Isabelle, I'm very sorry to hear you feel this way and that your parcel didn't arrive. This is of course not what we want. I can see that a delivery was attempted by Parcelforce and your order was being held at the depot for collection. I can see Parcelforce are now returning the parcel to us and as mentioned on email as soon as we receive the parcel back we will process a refund right away. If you would like to discuss this further then please don't hesitate to send an email to info@turtlemat.co.uk and I will be happy to help you. Kind Regards, Turtle Mat - Laura

Date of purchase: 30/07/2024

0

ME

Mr Stuart Eames

Feefo Verified

Fownhope

1 year ago

What Mr Stuart Eames said about Turtle Mat:

As Advertised

Easy to order, delivered promptly. No fuss or loads of email updates.

Product reviews

Date of purchase: 08/08/2024

0

Trusted Customer

Feefo Verified

1 year ago

Prompt

Quick order turnaround

Laura

Turtle Mat

1 year ago

Good Morning, Thanks for taking the time to write a review. It's great to hear you enjoyed your shopping experience with us. We look forward to welcoming you back to Turtle Mat soon. Kind Regards, Turtle Mat - Laura

Product reviews

Date of purchase: 19/08/2024

0

Turtle Mat Reviews

Sage GreenMore reviews of this product (171)View product websiteperfect for the hall entrance door. no slipping on lino floor

FawnMore reviews of this product (459)View product websiteI love these mats and have had them in various colours and backings for many years. They don’t slip around, are washable, don’t shed fibres and look good. I have recently bought them online from...Read more

Autumn LeavesMore reviews of this product (22)View product websiteShould have checked measurements before ordering as much smaller than expected making it highly overpriced and not nearly worth the money wish I hadn’t bought it as not worth it way way too expensive

BlueMore reviews of this product (124)View product website

SeahorseMore reviews of this product (24)View product websiteI ordered two batch mats . They arrived as stated they are both lovely. Just what I need for new flooring. Thank you.

FawnMore reviews of this product (459)View product websiteI would have preferred a previous colour you had for a mat we had for years - a chestnutty warm dark brown. But the mat works brilliantly, hence the reason we bought a second one, but I don’t...Read more

FawnMore reviews of this product (459)View product websitePurchased these mats a month ago. They never arrived. I contacted Turtle Mat to arrange a refund. Weeks later, this is still pending. Will never use this company again.

Sage GreenMore reviews of this product (171)View product websiteAs per advertised. Soft on feet; non-slip on carpet; easy to wash & dry.

Cape Cod - SlateMore reviews of this product (228)View product websiteYou always get a good product and quick service from this company.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?