The ordering process was straightforward and the mat arrived quickly. There was no update on the delivery of the order but that didn’t really matter.
Laura
Turtle Mat
11 months ago
Good Morning,
It's great to hear you enjoyed your shopping experience with us.
We look forward to welcoming you back to Turtle Mat soon.
Kind Regards,
Laura - Turtle Mat
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Mrs B Marsden
11 months ago
Date of purchase: 30/06/2024
What Mrs B Marsden said about Turtle Mat:
Excellent
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Mrs Carol Terry
11 months ago
Date of purchase: 30/06/2024
What Mrs Carol Terry said about Turtle Mat:
No complaints. It's only. a mat and everything worked fine. Nothing more to say.
Laura
Turtle Mat
11 months ago
Hi Carol,
Thanks for taking the time to write a review!
It's great to hear you enjoyed your shopping experience with us.
Kind Regards,
Laura - Turtle Mat
Hi Sue,
It's great to hear you enjoyed your shopping experience with us and that you love your mat.
We look forward to welcoming you back to Turtle Mat soon.
Kind Regards,
Laura - Turtle Mat
Very good from customer service. Website wasn't working correctly which is why I had to contact customer service.
Laura
Turtle Mat
11 months ago
Good Morning,
Thank you for sharing your order experience. Your feedback is appreciated.
I am very pleased to see you were happy with the service.
Kind Regards,
Laura - Turtle Mat
Fast. Very good. I was sorry I paid postage as I found a welcoming offer from you in my junk Mail for some reason, giving me free postage as a welcome offer - too late to use it!
Good Morning,
Thanks for taking the time to write a review.
It's great to hear you enjoyed your shopping experience with us.
Kind Regards,
Laura - Turtle Mat
Helpful but unable to refund return postage even though the colour was unsuitable.
Laura
Turtle Mat
11 months ago
Hi Fran,
Thanks for taking the time to write a review.
It's a shame to hear you were unhappy with the colour of the mat and our returns procedure. I will certainly pass your comments onto our returns team for their concern.
Kind Regards,
Laura - Turtle Mat
Whatever the weather, The Turtle Mat Company have been helping to keep homes cleaner for 25 years with their machine washable dirt-trapping cotton doormats. Made in Britain and guaranteed for 5-years, Turtle Mats are built to last and their highly absorbent cotton tufts help to trap dirt and mud, keeping Britain's floors cleaner for longer.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Whatever the weather, The Turtle Mat Company have been helping to keep homes cleaner for 25 years with their machine washable dirt-trapping cotton doormats. Made in Britain and guaranteed for 5-years, Turtle Mats are built to last and their highly absorbent cotton tufts help to trap dirt and mud, keeping Britain's floors cleaner for longer.