Good Morning,
It's a shame to hear you're disappointed with your mat.
I can't find any details that this issue has been raised to us prior to this review. If you could kindly allow us the opportunity to discuss and put things right for you by emailing info@turtlemat.co.uk I would appreciate it.
Kind Regards,
Turtle Mat - Laura
Product reviews
Laura
Turtle Mat
1 year ago
Good Morning,
I'm sorry to hear you're unhappy with your mat.
I can't find any details that this issue has been raised with us prior to this review. If you could kindly allow us opportunity to discuss and put things right for you by emailing info@turtlemat.co.uk I would appreciate it.
Kind Regards,
Turtle Mat - Laura
Date of purchase: 09/08/2024
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Mrs Beverley Wilkinson
Feefo Verified
Dorset
1 year ago
What Mrs Beverley Wilkinson said about Turtle Mat:
The mats arrived in a timely manner although I was not notified of the day of arrival
Laura
Turtle Mat
1 year ago
Hi Beverley,
Thanks for taking the time to write a review.
I'm glad to hear your mats arrived quickly but it's a shame to hear you didn't receive an email when your parcel had been shipped, I will certainly pass this over to our technical team to look into.
If you have any questions then please don't hesitate to get in touch.
Kind Regards,
Turtle Mat - Laura
Product reviews
Laura
Turtle Mat
1 year ago
Hi Beverley,
It's a shame to hear you're unhappy with your mats.
Turtle Mat backings are anti-slip and engineered to minimise movement as much as possible; however we cannot guarantee there will be no movement as there are so many different floor finishes and carpet finishes and piles.
If you would like to discuss this further then please email us on info@turtlemat.co.uk and I will be more than happy to help.
Kind Regards,
Turtle Mat - Laura
Good Morning,
It's great to hear you enjoyed your shopping experience with us and that you love your mat.
We look forward to welcoming you back to Turtle Mat soon.
Kind Regards,
Turtle Mat - Laura
Good Morning,
Thank you for sharing your order experience. Your feedback is appreciated.
I am very pleased to see you were happy with the service you received.
Kind Regards,
Turtle Mat - Laura
Date of purchase: 20/08/2024
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Trusted Customer
Feefo Verified
1 year ago
Very prompt arrival
Laura
Turtle Mat
1 year ago
Good Morning,
It's great to hear you enjoyed your shopping experience with us and that you were impressed with the delivery.
We look forward to welcoming you back to Turtle Mat soon.
Kind Regards,
Turtle Mat - Laura
Not received the order more than 10 days after placing it. No notification from Turtle Mat. Very disappointed
Laura
Turtle Mat
1 year ago
Good Afternoon,
Thanks for taking the time to write a review.
I'm sorry to hear of your problems with your delivery. I can see you have been in contact with our customer service team and that you entered the incorrect post code at checkout for delivery which is why the delivery hadn't arrived. I can see this has now been resolved and I hope you love your mat.
Kind Regards,
Turtle Mat - Laura
Hi Nicholas,
Thank you for sharing your order experience. Your feedback is appreciated.
I am very pleased to see you were happy with the service and the product received.
Kind Regards,
Turtle Mat - Laura
Whatever the weather, The Turtle Mat Company have been helping to keep homes cleaner for 25 years with their machine washable dirt-trapping cotton doormats. Made in Britain and guaranteed for 5-years, Turtle Mats are built to last and their highly absorbent cotton tufts help to trap dirt and mud, keeping Britain's floors cleaner for longer.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Whatever the weather, The Turtle Mat Company have been helping to keep homes cleaner for 25 years with their machine washable dirt-trapping cotton doormats. Made in Britain and guaranteed for 5-years, Turtle Mats are built to last and their highly absorbent cotton tufts help to trap dirt and mud, keeping Britain's floors cleaner for longer.