Hi Sara,
Thanks for taking the time to write a review.
It's great to hear you enjoyed your shopping experience with us and that you were impressed with the delivery.
We look forward to welcoming you back to Turtle Mat soon.
Kind Regards,
Turtle Mat - Laura
Product reviews
Date of purchase: 30/08/2024
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Trusted Customer
Feefo Verified
1 year ago
Fast efficient service
Product reviews
Date of purchase: 06/09/2024
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Trusted Customer
Feefo Verified
1 year ago
Speedy and arrived when expected.
Laura
Turtle Mat
1 year ago
Good Afternoon,
Thank you for taking the time to leave this review.
I am very happy to see that your order arrived quickly.
We look forward to welcoming you back to Turtle Mat soon.
Kind Regards,
Turtle Mat - Laura
Product reviews
Laura
Turtle Mat
1 year ago
Good Afternoon,
Thanks for taking the time to write a review.
I'm sorry to hear you feel the mat didn't match the colour on the website. I will certainly pass these comments onto our design team for their concern.
New mats will have excess lint to start with, even after the first wash. But they tend to settle down once they've had a bit of wear and a couple of washes.
If you'd like to discuss this further please email info@turtlemat.co.uk and I'll be happy to help you.
Kind Regards,
Turtle Mat - Laura
The mat itself is lovely. Gorgeous colour and waterproof and washable.
The delivery service with parcel force was useless! No communication, no customer service. I had to chase to find out the...
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Laura
Turtle Mat
1 year ago
Good Afternoon,
Thanks for taking the time to write a review.
It's great to hear you love your mat but it's a shame to hear you weren't happy with the delivery service. We do send a shipping update once an order is shipped so I can only apologise that you didn't receive this. I will certainly pass on your comments to our delivery team for review.
If you would like to discuss further then please email info@turtlemat.co.uk and I'll be happy to help.
Kind Regards,
Turtle Mat - Laura
Prompt delivery. Well packaged. The web site was easy to buy from. Shame about the now limited colour choice. Can the green mat come back please?
Laura
Turtle Mat
1 year ago
Good Afternoon,
Thanks for taking the time to write a review.
It's great to hear your order arrived quickly but I'm sad to hear you weren't happy with the colour. I can't find any details that this issue has been raised to us prior to this review. Please don't hesitate to send an email to info@turtlemat.co.uk and I will be happy to help you further.
Kind Regards,
Turtle Mat - Laura
Product reviews
Laura
Turtle Mat
1 year ago
Good Afternoon,
Thanks for taking the time to write a review.
It's a shame to hear you weren't happy with the colour of your mat. We are hoping that the Sage Green will be back in stock soon.
I can't find any details that this issue has been raised to us prior to this review. Please don't hesitate to send an email to info@turtlemat.co.uk and I'll be happy to help you.
Kind Regards,
Turtle Mat - Laura
Good Afternoon,
It's great to hear you enjoyed your shopping experience with us.
We look forward to welcoming you back to Turtle Mat soon.
Kind Regards,
Turtle Mat - Laura
Whatever the weather, The Turtle Mat Company have been helping to keep homes cleaner for 25 years with their machine washable dirt-trapping cotton doormats. Made in Britain and guaranteed for 5-years, Turtle Mats are built to last and their highly absorbent cotton tufts help to trap dirt and mud, keeping Britain's floors cleaner for longer.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Whatever the weather, The Turtle Mat Company have been helping to keep homes cleaner for 25 years with their machine washable dirt-trapping cotton doormats. Made in Britain and guaranteed for 5-years, Turtle Mats are built to last and their highly absorbent cotton tufts help to trap dirt and mud, keeping Britain's floors cleaner for longer.