Hello & thanks for the feedback. We've recently moved our warehouse to an in-house fulfillment centre. This means that our returns process will soon be much smoother, quicker & we will be offering free returns with more visability for customers to see the status of their refund. So watch this space! Best Wishes, Amy @ Turtle Mat.
Hello & thanks for the feedback. We're so sorry to hear that you received no communication from us. I know that we've since talked via email & that your order has now been cancelled & refunded. Whilst I'm pleased that you got the mat you wanted from our stockist, John Lewis, I'm sorry that we couldn't fulfill the order for you. If you wish to order from us in the future, please email me directly for a discount code. Kind Regards, Amy.
Even though I tried to cancel the order with the only contact available the day after I had placed it and was told it had not been dispatched, they failed to cancel it so it eventually arrived. After...
Whatever the weather, The Turtle Mat Company have been helping to keep homes cleaner for 25 years with their machine washable dirt-trapping cotton doormats. Made in Britain and guaranteed for 5-years, Turtle Mats are built to last and their highly absorbent cotton tufts help to trap dirt and mud, keeping Britain's floors cleaner for longer.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Whatever the weather, The Turtle Mat Company have been helping to keep homes cleaner for 25 years with their machine washable dirt-trapping cotton doormats. Made in Britain and guaranteed for 5-years, Turtle Mats are built to last and their highly absorbent cotton tufts help to trap dirt and mud, keeping Britain's floors cleaner for longer.
