5379-Novotel Bali Beachfront Escape

Hi Josephine, Thanks for taking the time to share your feedback, and we're sorry to hear you had a disappointing stay at this property. We've provided the feedback with the Manager. Your inclusions should have been clearly stated on your booking to avoid confusion and embarrassment. We do hope you managed some R&R during your stay. Kind regards, TripADeal Team

Hi Tara, Thanks for taking the time to share your feedback in regards to your recent trip to Bali. We can appreciate renovations can at times impact a trip. We were notified by the Hotel of planned renovations which was communicated to you on the 6th November, over a month before your departure. We also advised that there was a complimentary happy hour from 5pm-6pm with drinks and snacks to compensate for the inconvenience of the works been done. I can't see that you responded to this email with any requests for room changes. We hope you managed to get some R&R in on your trip. Kind regards TripADeal Team

Hi Mark Thanks for sharing your feedback. We can see notes on your order that our team were in contact with you whilst you were on your holiday. There are three pools at the hotel and one was under temporary maintenance, the one in the beach area. We understand the other two pools, including the one very close to your room was fully functional. We also understand free flowing cocktails at a near by bar were offered to compensate for the pool not being operational. As mentioned by our team, we apologise, however the pool maintenance was not mentioned to us prior to your booking, or even check-in. We also understand the hotel moved your rooms from the Deluxe Garden suite to the Tropical Terrace and then a further upgrade to the Deluxe Pool Access room. On top of this, TripADeal have offered you a credit towards your next booking. We apologise if these efforts to ensure an enjoyable holiday were not sufficient. If you would like to discuss this further, please don't hesitate to reach out. Kind regards TripADeal Team