Good afternoon, Ms. Guled.
We are deeply sorry to hear about the passing of your mother. Please accept our heartfelt condolences during this incredibly difficult time.
We understand how important flexibility is in moments like these, and we sincerely regret any distress caused. After reviewing your case, we can see that you contacted us regarding adding luggage to your booking, but there was no mention of a request to change your flight. We truly wish we had known about your situation sooner so we could have explored all available options with the airline.
If you would still like to change your flight, and if the airline permits changes under their fare rules, we would be more than willing to assist you. Please contact us directly at admin@travelup.com, and our team will do everything we can to support you.
Thank you for sharing your experience, and again, our deepest sympathies go out to you and your family.
Sincerely,
TravelUp.