TravelUp Reviews

Good morning, Mrs. Barboza, Thank you for taking the time to leave us a 5-star rating. We’re delighted to know you had a positive experience with us. Your support is greatly appreciated, and we look forward to assisting you again with your future travel plans. Regards, TravelUp

Good afternoon, Mr. Wiseman, Thank you for taking the time to share your feedback. We’re very sorry to hear about the difficulty you experienced when trying to contact our customer support team. We understand how frustrating it must have been to repeatedly face long wait times and be unable to speak with an advisor, particularly when your issue could not be resolved online. This is certainly not the level of service we aim to provide, and we sincerely apologise for the inconvenience and disappointment caused. Your comments regarding our phone support availability and response times have been noted and will be shared with the relevant team as we continue working to improve our customer service experience. We do appreciate your feedback and regret that this experience has impacted your confidence in booking with us again. Regards, TravelUp

Good afternoon, Mr. Cohn, Thank you for taking the time to leave a review. We’re sorry to hear that your experience did not meet your expectations and that we were unable to provide the level of service you had hoped for. We take all feedback seriously, as it helps us identify where improvements are needed. Please accept our sincere apologies for any inconvenience or frustration caused. We remain committed to improving our services and customer support experience. We appreciate your feedback and hope we may have the opportunity to serve you better in the future Regards, TravelUp

Good afternoon, Ms. Ivankova, Thank you for taking the time to share your feedback. We are very sorry to hear about the difficulties and frustration you experienced whilst managing your booking and contacting our support team. We understand how disappointing and stressful it must have been to deal with a cancelled flight and then face delays in getting your issue resolved. We also sincerely apologise for the lack of booking information available online, the long telephone wait times, and the extended delays in responding to your requests. This is certainly not the level of service we aim to provide to our customers. We appreciate you bringing these concerns to our attention, as feedback like yours helps us identify where improvements are urgently needed, particularly around communication, response times, and customer support processes. Please accept our sincere apologies for the inconvenience caused, and thank you again for sharing your experience. Regards, TravelUp

Good afternoon, Mrs. Wagstaff, Thank you for taking the time to share your experience. We’re very sorry to hear about the difficulties and distress you encountered throughout your journey. We completely understand how frustrating and exhausting it must have been to spend several days trying to contact our team, followed by long telephone wait times, only to then discover at the airport that your original flight had been cancelled without notification. We also sincerely apologise for the issues relating to your assistance request and baggage arrangements, as well as the disruption caused by the additional connections and lengthy delays to your journey. We appreciate how disappointing it must have been to lose valuable time from your holiday and to experience further stress whilst travelling. This is certainly not the level of service we aim to provide, and your comments will be shared with the relevant teams for further review and improvement. Please accept our sincere apologies for the inconvenience and frustration caused throughout your travel experience. Regards, TravelUp

Good morning, Miss. Taneja, Thank you for taking the time to leave us a 5-star rating. We’re delighted to know you had a positive experience with us. Your support is greatly appreciated, and we look forward to assisting you again with your future travel plans. Regards, TravelUp

Good afternoon, Mr. Hunter, Thank you for taking the time to share your feedback. We’re very sorry to hear about the experience you had following the cancellation of your flight. We completely understand how frustrating and upsetting it must have been to discover the cancellation whilst attempting to check in, especially without receiving prior notification. We also sincerely apologise for the lack of communication regarding your refund request and appreciate how disappointing this situation has been for you. This is certainly not the level of service we aim to provide, and your comments have been noted and will be shared with the relevant teams for further review and improvement. Thank you again for bringing these concerns to our attention. Regards, TravelUp

Good morning, Ms. Owen, Thank you for your 5-star review. We’re delighted to hear that you found the booking process easy and straightforward. We truly appreciate your support and look forward to assisting you again with your future travel plans. Regards, TravelUp

Good morning, Mr. Rakin, Thank you for your 5-star review. We’re delighted to hear that you were pleased with our competitive prices and the service you received. We truly appreciate your support and look forward to helping you again with your future travel plans. Regards, TravelUp

Good afternoon, Mr. Tidbury, Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with the communication you received and that changes to your travel plans were not acknowledged as expected. We understand how important clear and timely updates are when travelling, and we sincerely apologise for any frustration or inconvenience caused. Your comments have been noted and will be shared with the relevant team as we continue working to improve our service and communication processes. We appreciate your feedback and thank you for bringing this to our attention. Regards, TravelUp