Thank you very much for sharing your feedback with us. We truly appreciate you taking the time to reflect on your recent tour, and we are grateful that you chose to travel with us.
We’re delighted to hear that you found your Travel Director to be wonderful – our team takes great pride in delivering warm, knowledgeable, and attentive service, and it’s always encouraging to know this has made a positive impact on our guests’ experiences.
That said, we are genuinely sorry to learn that aspects of the tour did not meet your expectations. In particular, we understand your disappointment regarding the optional experiences that involved higher-priced meals. It is truly regrettable that the quality of these meals did not reflect the cost, and we sincerely apologise for any dissatisfaction this may have caused. We aim to provide enriching and enjoyable experiences that offer real value.
Please rest assured that your comments have been noted and shared with our Product and Operations Teams for further review.
Thank you once again for travelling with us, and for your honest and constructive feedback. We hope to have the opportunity to welcome you on another journey in the future.