Thank you for sharing your review with us. Our Travel Directors and Coach Drivers undergo rigorous training and possess extensive knowledge of the product and region in which they operate. Furthermore, they are trained to manage our departure professionally and effectively. We are delighted they left such a favourable impact.
We apologise that some aspects of your tour were not as you had anticipated. We understand that hotel standards may vary from country to country, and some hotels may differ in size, character, and amenities from what our guests are used to. However, we expect all of our appointed hotels to adhere to our standards, and we have shared your comments with our Quality Control team to ensure that the accommodations we provide continue to offer the best experience for our guests. Thank you once again for your feedback, and we hope to have the opportunity to provide you with an exceptional travel experience in the future.