We appreciate you taking the time to provide feedback on your recent tour. We are happy that our Travel Director and Coach Driver's efforts significantly improved your travel experience. However, we are disappointed that your tour did not meet your overall expectations. Regarding the cost of Optional Experiences, please note that the prices on our website are listed up to a year before the itinerary takes place. However, we understand that prices are subject to change as we work with third-party suppliers; we want to ensure you that the price you have paid is correct, and we are sorry you felt they were pricey. We are sorry that your initial tour was withdrawn, and on rare occasions, we may have to cancel non-definitive departures due to operational requirements. We noted your feedback on hotel locations and shared your issues with our Quality Control Department. We will evaluate potential future hotel adjustments to provide our visitors with a better travel experience. We appreciate your feedback and hope to offer you an improved experience.
