Thank you for providing us with your review. We value feedback from our clients based on their experience, and we are aware of how vital our Travel Directors are to the success of any trip. We carefully select and train all our representatives to ensure they can manage our departures professionally. We appreciate your comments about the Optional Experiences and understand your perspective that they should have been included in the base price of the trip. However, we strive to offer our guests the flexibility to visit restaurants and experience different sightseeing at their own pace, apart from the group, as we know our guests have varying expectations when it comes to travel. Our Contracting Team works hard to select comfortable and well-located hotels, but please note that hotel standards may differ from what you are accustomed to in your home country. As a result, some hotel rooms may vary in size and character. However, each establishment should still meet our standards regarding its condition. We apologise for any disappointment you experienced with our hotel selections and want to assure you that our Operations Department.
We apologise that you found the group to be significant. If you require a group with fewer people, our sister company, Insight Vacations, has coaches specially reconfigured with only 40 seats to provide guests with more legroom similar to business class. Classic Insight Vacations tours accommodate a maximum of 40 travellers, while Small Group departures have only 24. Additionally, Insight Vacations offers an Easy Pace tour option, which allows for relaxed starts, more free time, and up to three days in each location to enhance your travel experience. We've passed your itinerary suggestion to our Product Development team for their consideration.
Nevertheless, we are happy that you were able to enjoy travelling in the company of our professional Travel Director and Coach Driver, as well as your fellow guests. Your feedback is crucial to us, and we will consider it as we strive to enhance our services. We hope to serve you again in the future. Thank you for choosing us.