Excellent, my only critique would be they should message the customer an hour prior to delivery and also let them know when they arrive, neither of which they did.
Iris
Topsoil Direct Ltd
6 months ago
Thank you for your feedback, which we value. We do ask that, where possible, our third-party hauliers advise the customer of a delivery window. However, this is not always possible.
Thank you for your review. It is great to hear how pleased you are with your turf and the service you received. If you have any questions or queries in the future, please don't hesitate to get in touch with our customer service team.
Date of purchase: 07/10/2025
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Emil Dymow
Feefo Verified
GBR
6 months ago
What Emil Dymow said about Topsoil Direct Ltd:
First class
Product reviews
Date of purchase: 13/10/2025
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Topcat
Feefo Verified
GBR
6 months ago
What Topcat said about Topsoil Direct Ltd:
x
Product reviews
Date of purchase: 06/10/2025
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HM
Harbinder Morton
Feefo Verified
GBR
6 months ago
What Harbinder Morton said about Topsoil Direct Ltd:
great
Product reviews
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Date of purchase: 10/10/2025
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Michael Smith
Feefo Verified
GBR
6 months ago
What Michael Smith said about Topsoil Direct Ltd:
Excellent
Product reviews
Iris
Topsoil Direct Ltd
6 months ago
Thanks for your feedback. We are pleased to hear that you are happy with our products and service. Don't forget to keep watering your turf and get in touch with us if you have any questions in the future.
terrible. an order than was suppoed to be delivered on the 2nd October was sent to another address and left on someone's drive. Still no correspondence from the company.
Sarah
Topsoil Direct Ltd
6 months ago
I am sorry for the issues you have faced with your order. I have asked a member of the team to call you and reach a suitable resolution for you.
Product reviews
Sarah
Topsoil Direct Ltd
6 months ago
I am sorry for the issues you have faced with your order. I have asked a member of the team to call you and reach a suitable resolution for you.
Thank you ever so much, I have passed your comments on to the member of staff you spoke to.
Product reviews
Date of purchase: 07/10/2025
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Trusted Customer
Feefo Verified
6 months ago
Superb service.
Product reviews
Iris
Topsoil Direct Ltd
6 months ago
Thank you for your review. We are glad you are happy with your turf and the service received. Please remember to keep watering your turf; this is important for establishment. Once established, it’ll be ready for its first mow. If you have any future questions or queries, please don't hesitate to contact us.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.