TJ Waste & Recycling Ltd Reviews

Hello Patryk, Thank you for taking the time to leave a review. I’m sorry you felt you had a bad experience when carrying out the collection of your skip. I have investigated the events that transpired throughout your online order. Firstly, I understand from our operations team that the skip was poorly loaded and unsafe to transport upon our first collection attempt and therefore incurred our wasted journey fee (in order to cover fuel costs in coming out to yourself). In our terms and conditions, which you agreed to when placing the order, we do stipulate that all skips must be level loaded to ensure road safety compliance when transporting waste, the driver took a photo when onsite to record this as evidence. Our customer service team and service delivery manager remained in contact with you throughout. We acknowledged and can only apologise for the driver not attempting to speak with anyone on site. Because of this and as a gesture of goodwill we agreed and confirmed to split the cost so 50% of the fee was waivered. We can only apologise if you felt this was a hidden cost, we will be reviewing our communications regarding this topic on website and will update accordingly. However, it is my understanding through this you felt more positive about our service and are happy with the outcome. Kindest Regards, TJ Waste Team

Good Morning Gill, Thank you for taking the time to leave us such a kind review! I'm pleased to hear that you were happy with our service all round, it's great to know we were able to overcome our operational issues and guarantee you a skip on the day you ordered it for to prevent delays on your hire. It's great to know that you are looking forward to working with us again in future, we hope to hear from you again soon! Kind Regards, Abbie

Good Afternoon Phillip, Thank you for taking the time to leave us such a great review. We're pleased that we were able to meet your service expectations. We hope to work with you again soon! Kind Regards, Abbie

Good Afternoon Janet, Thank you for taking the time to leave us such a fantastic review! I'm pleased to hear that you were happy with the service levels received, I will pass this on to the rest of the team. We hope to work with you again soon! Kind Regards, Abbie

Good Morning Linda, Thank you for taking the time to leave us such a fantastic review! I will pass your kind words on to the driver, it's great to know that we are achieving the exceptional service we work towards. We would love to work with you again soon! Kind Regards, Abbie

Good Afternoon, Thank you so much for taking the time to leave us such a positive review! It's truly appreciated. I will feed this back to the rest of the team. We hope to work with you again soon. Kind Regards, Abbie

Good Afternoon Ashley, Thank you for leaving us a 5 star review! It's fantastic to know that we are achieving the customer service we strive for. We hope to work with you again soon. Kind Regards, Abbie

Good Afternoon, Thank you for taking the time to leave us a review. I am sorry to hear that our service did not meet your expectations. I have just looked into your job and it looks like we performed an exchange upon your request 3 weeks after the first skip was delivered. We did not book a collection in for the second skip as we did not know how long it would take you to load this one. I can see that the collection was requested on the second skip and we collected the skip within 48 hours of this request. We hope to work with you again soon and will ensure that our service meets your expectations next time. Kind Regards, Abbie

Good Afternoon, Thank you for taking the time to leave us a 5-star review! I'm pleased to hear that we were able to assist with your waste management needs. We hope to work with you again soon. Kind Regards, Abbie

Good Afternoon Cathy, Thank you for leaving us such a fantastic review! I'm pleased to hear that we were able to help with your waste needs. I will feedback your positive thoughts on the reminder texts to the rest of the team - we like to ensure our customers are fully prepared and aware of when we will be performing their jobs. We hope to work with you again soon! Kind Regards, Abbie