Theatre Tickets Direct Reviews

Thank you for reaching out to us regarding your recent booking experience. We genuinely regret to hear about the transport difficulties you're facing on the date of your booked tickets. Firstly, I want to express our utmost respect and support for all our customers, including those with disabilities. We strive to provide equal service to everyone and never aim to discriminate in any manner. I am truly sorry to hear that your experience made you feel otherwise. With regards to ticket exchanges, whilst we always aim to be as accommodating as possible, we are bound by the contractual agreements we have with theatres. The terms of our contract differ from the direct consumer contracts the theatre might offer. When tickets are booked through our platform, there are specific terms and conditions in place that may not provide the same flexibility as booking directly with the theatre. This is why we offer ticket insurance as an option during the booking process to provide an added layer of protection and flexibility for our customers. I regret that this was not selected during your booking which limits our ability to provide a direct exchange. We recognise that external circumstances, such as transport difficulties, can pose unexpected challenges. We deeply empathise with your situation and the additional complications in your journey due to the absence of direct trains.

Thank you for taking the time to share your experience with us. We're glad that the issue with your tickets was resolved promptly after contacting Theatre Tickets Direct. To clarify, when you purchase a meal deal through us, all essential details, including your meal voucher, are sent to you in the confirmation email. If you check your email attachments, you should find the voucher there. Regarding contacting the restaurant: when bookings are made through our platform, the restaurant logs them in a different system designated for our future bookings. This means that if you reach out to the restaurant directly shortly after your booking with us, they might not immediately see your reservation in the same way as they would if you booked with them directly. There's a dedicated process in place to ensure all reservations made through us are honored by the restaurant, even if they aren't immediately visible. In the future, for any concerns or questions, it's always best to reach out to our support team directly for the most accurate information. We're here to ensure your experience is seamless and enjoyable.

Σας ευχαριστούμε για τα σχόλια σας. Είμαστε ευχαριστημένοι που βρήκατε τη διαδικασία επιλογής και πληρωμής εισιτηρίων απλή και άμεση. Στόχος μας είναι να διασφαλίζουμε μια άριστη εμπειρία για τους πελάτες μας. Ελπίζουμε να απολαύσατε την παράσταση στο θέατρο και ανυπομονούμε να σας εξυπηρετήσουμε ξανά στο μέλλον.