I had a god experience buying in store but when I asked for a larger bag to use for an online order I bought I was refused. Given the amount of time and money I spend at your company, did not think...
There was not enough staff on.
Staff started to serve us, we then left waiting
and the member of staff started serving another customer.
The whole experience made me wish I had ordered on line
Trusted Customer
12 years ago
The towels are the best value for money
The White Company- UK Stores
The White Company- UK Stores
12 years ago
I’m delighted to see you have been pleased with your beautiful new bath linen. Although, I would like to apologise for any disappointment your recent store visit has caused. Our store manager is very keen to have the opportunity to talk with you further and has tried to call you. As we have been unable to reach you we have sent you an email with our contact details. If you wish to discuss your experience further please don’t hesitate to get in touch. We will do all we can to help.
Ashleigh
You did not have the size jeans I wanted and the shop assistant yawned while talking to us and appeared not to care very much.
The White Company- UK Stores
The White Company- UK Stores
12 years ago
Thank you for letting us know about your recent shopping experience. Our store manager, Lucy, would love to have the chance to talk with you personally and has tried to call and email you. As she was unable to reach you she has left you her contact details. If you would like to talk about your experience further, please feel free to get in touch.
Ashleigh
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
