Placed order on a Saturday and entered incorrect shipping address (my error). Emailed the provided email address on order confirmation email address less than 45 mins later to request address change....
Read more
Asha
The Whisky Shop
11 months ago
Hi there, we're really sorry to hear this and want to look into it properly. We've checked our records and can’t find your email, which suggests it may not have come through to us. We reply to every message we receive, so we’d appreciate the chance to investigate further. We've also emailed you directly with some options to help make this right, including a delivery refund or discount code should you choose to return in future.
Product reviews
Asha
The Whisky Shop
11 months ago
Thanks for your feedback and we're sorry for the frustration caused. We’ve checked but don’t have a record of your email, which we reply to in all cases. We’ve now reached out directly to look into this with you and have offered a couple of resolutions, including a refund of your delivery charge or a discount code if you’d consider shopping with us again.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
