On-line operation and service very poor
Local Store service very good
Asha
The Whisky Shop
12 months ago
Thank you for your review. We're very sorry to hear that your experience with our online service hasn't met your expectations, though we're pleased to know your local store has provided a very good service.
We’re actively working to improve the connection between our online and in-store operations to ensure a smoother, more reliable experience. Your feedback has been shared with our digital team.
Product reviews
Asha
The Whisky Shop
12 months ago
Thank you for taking the time to share your recent experience.
We understand your concerns around delivery delays and the communication surrounding your Click & Collect order. While your arrangement with the store was completely reasonable, our automated system unfortunately doesn't yet take these custom agreements into account, which led to the repeated cancellation notices. I am very sorry for any inconvenience or confusion caused.
Regarding your past delivery issues, we understand how serious this is, and we will share your feedback with our delivery partners. If you have a record of the order number which was affected by this issue, please contact us at info@whiskyshop.com so that we can investigate further and pass this information to our courier.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
