Kept informed of progress at all stages of the process
The Present Tree
The Present Tree
1 month ago
Thank you for the 5-star review! We’re so pleased to hear that your tree arrived on time and that you found our updates helpful.
We know how important it is to stay in the loop when waiting for a special delivery, so we make it a priority to keep our customers informed at every step. We’re glad you’re happy with the product and hope it brings plenty of joy! 🌱
Just ordered and requested a certain date. It was not promised but arrived on time. With the correct message.
The Present Tree
The Present Tree
1 month ago
Thank you so much for your kind words! We are thrilled that we could get your gorgeous gift to you exactly when you needed it.
While we can't always guarantee specific dates due to the nature of live tree gift deliveries, our team always tries their hardest to make the magic happen for special occasions. We’re so glad the timing and the personal message were spot on. Enjoy your beautiful new tree! 🌿
Product reviews
The Present Tree
The Present Tree
1 month ago
Thank you so much for sharing this with us. We are truly moved to hear that the Irish Oak tree served as such a meaningful tribute to your relative.
It is a profound honour for us to provide a gift that carries such sentimental weight. The Irish Oak is a symbol of enduring strength and memory, and we hope that watching it grow provides a sense of lasting connection and peace for the recipient. 🌳
Thank you for your 5-star review!
We are so glad to hear your Entwined Cherry Tree Hamper arrived on time and in fabulous condition. There’s nothing quite like the sight of those intertwined stems to start a garden journey off right! 🌿
Product reviews
The Present Tree
The Present Tree
1 month ago
That is such a thoughtful housewarming gift! A pair of Entwined Cherry Trees is a beautiful symbol for a couple starting a new chapter together in a new home. Thank you so much for taking the time to share your experience. 🏡🌱
Date of purchase: 04/04/2026
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Trusted Customer
Feefo Verified
1 month ago
All seemed in order and my mum was happy with her gift.
The Present Tree
The Present Tree
1 month ago
That is wonderful to hear! There is nothing better than knowing a gift hit the mark and made a mum’s day. 🌸
Thank you for the 5-star rating. We are so glad everything arrived as expected and that she is enjoying her new gift. We look forward to helping you find the perfect surprise again in the future! 🌿
Thank you very much for taking the time to share your experience. 🌱
Product reviews
The Present Tree
The Present Tree
1 month ago
Thank you so much for your kind words, we are over the moon!
We’re so pleased your friend was delighted with their Olive tree gift. There’s something quietly special about sending an Olive tree; a symbol of peace, warmth, and slow, steady growth that will only become more meaningful with time.
It’s wonderful to know it arrived looking healthy and beautifully presented; just as it should when it’s marking a moment worth celebrating.
We hope it brings your friend many years of enjoyment, a little touch of sunshine, and perhaps even a few olives along the way. 🕊️
Date of purchase: 31/03/2026
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Trusted Customer
Feefo Verified
1 month ago
Amazing
The Present Tree
The Present Tree
1 month ago
Thank you! 🤩
Product reviews
The Present Tree
The Present Tree
1 month ago
Thank you so much for sharing this; it’s a joy to read! 💚
We’re so pleased your girlfriend loved her Myrtle gift hamper. Myrtle has such a lovely symbolism to it, often associated with love and devotion, which makes it all the more meaningful as a gift.
We hope it continues to grow alongside your relationship, bringing little moments of happiness for a long time to come. 🌳
Date of purchase: 05/04/2026
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Trusted Customer
Feefo Verified
1 month ago
Excellent
The Present Tree
The Present Tree
1 month ago
Excellence is what we strive for every day as we send our darling tree gifts off on their merry way to their new homes. Thank you! 🤩
Product reviews
The Present Tree
The Present Tree
1 month ago
Thank you so much for sharing this; it’s such a lovely thing to hear. 💚
We’re so pleased the Plant Care Kit arrived beautifully presented and in good time, but even more so to know it’s already made a difference. There’s something quietly wonderful about helping a tree find its way back to health, especially one that was given as a gift to begin with.
To hear that the Fig tree is now bursting into life feels like the story coming full circle.
We hope it continues to thrive and bring plenty of joy and delicious figs in the seasons ahead. 🌳
Thank you for your feedback.
We do have periods where response times can be slower, particularly during peak or holiday periods, but your comments are taken on board as we continue to improve accessibility and communication. 🌱
Product reviews
The Present Tree
The Present Tree
1 month ago
Thank you for your feedback, and we’re really pleased to hear the Orange tree itself made a lovely gift.
We do just want to clarify that the delivery option selected was an estimated service rather than a guaranteed date, and over the Easter period there can occasionally be delays within the courier network, along with less frequent tracking updates.
As a small team, we also take a short pause over key holidays, which can mean responses are a little slower than usual during those times.
That said, we truly appreciate you taking the time to share your experience, and we hope the tree itself continues to bring plenty of enjoyment now it has arrived. 🌿
Brilliant speedy service, well packed item, excellent idea for a gift that will be treasured.
The Present Tree
The Present Tree
1 month ago
Thank you! That’s such a thoughtful message to receive. 🤩
We’re really glad it arrived in the way it was meant to. There’s something quite lovely about a gift that carries both meaning and a sense of growth with it, so it’s good to hear that came through for you.
We are also pleased everything arrived quickly and safely wrapped; always a small detail, but an important one.
Wishing it brings plenty of enjoyment as it continues its journey. 🌱
Product reviews
The Present Tree
The Present Tree
1 month ago
Thank you so much for sharing this with us. 🫶🏻
This is such a deeply moving gift, and we feel genuinely honoured to have been part of something so meaningful.
An Irish oak carries a quiet, enduring strength; something steady that grows over time and it feels especially fitting as a tribute to little Oakley. A tree planted in their name becomes a living reminder of love, presence, and everything that was hoped for them, growing gently through the seasons ahead.
We’re so glad it arrived safely, beautifully packed, and even earlier than expected. More than anything, it’s heartening to hear it was received with such care and understanding, and that the sentiment behind it meant so much to the recipients.
May Oakley’s tree grow strong and beautiful in its own time, offering moments of reflection and connection as the years pass. 🌳
Thank you for your feedback.
We’re glad to hear the delivery arrived as expected, but we’re really sorry to learn that your personal message was missing. That’s not the experience we want anyone to have, especially when a gift is meant to carry something so personal with it.
We understand how important those words are, and we’ll make sure this is looked into so it doesn’t happen again.
Thank you for taking the time to let us know.
Product reviews
The Present Tree
The Present Tree
1 month ago
We’re genuinely sorry to hear how disappointed you feel on receiving the gift.
We’d like to gently clarify something that often causes confusion. This is a deciduous tree, which means it naturally sheds its leaves in autumn and remains bare through the winter months as part of its normal seasonal cycle. During this dormant period, it can look very minimal above ground, but the tree itself is healthy and simply resting before bursting back into leaf in spring.
The images used on our website show the tree in its full growing season, when it is in leaf. At this time of year it is expected for birch to appear without foliage, which can understandably feel quite different from expectations if you are not familiar with seasonal dormancy.
We absolutely understand how this contrast can feel disappointing when receiving it as a gift, particularly when it has been bought for a special occasion, and we’re sorry that it has caused embarrassment for you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.