Both ladies we dealt with were really efficient, Poppy in sourcing us a deal that met all our requirements & then on a second time round, and Esme on the due diligence to get it over the line. Always...
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Dave Fearnside
The Loans Engine
15 days ago
We really appreciate you taking the time to leave your feedback.
It's great to hear that you found the process efficient, and that Poppy and Esme were good to work with - we'll make sure to pass on your thanks.
Best regards,
The Loans Engine
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Trusted Customer
Feefo Verified
17 days ago
Fantastic
The whole process start to finish was fantastic service from the team, they were very friendly( Esme) and very responsive to any question you had and you were able to answer your questions really...
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Dave Fearnside
The Loans Engine
16 days ago
Really appreciate you taking the time to share your experience.
It’s great to hear that you had a good experience and that the team were friendly and responsive.
Best regards,
The Loans Engine
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DS
Dean Stephens
Feefo Verified
25 days ago
Dave Fearnside
The Loans Engine
25 days ago
We really appreciate you taking the time to leave us a rating.
It's great to hear that you found the service worth 5 stars!
Best regards,
The Loans Engine
0
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MS
Mark Seagrave
Feefo Verified
26 days ago
What Mark Seagrave said about The Loans Engine:
Great service.
Dave Fearnside
The Loans Engine
25 days ago
We really appreciate you taking the time to leave your feedback.
It's great to hear that you were happy with the service.
Best regards,
The Loans Engine
0
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ID
I Made Dwipayana
Feefo Verified
GBR
29 days ago
What I Made Dwipayana said about The Loans Engine:
Apply second change mortgage
I just wanted to say a sincere thank you for all your help throughout my loan application. I really appreciate the time, patience, and support you gave me from start to finish. You kept me informed...
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Dave Fearnside
The Loans Engine
26 days ago
Really appreciate you taking the time to share your experience.
It’s great to hear that you found us supportive and that we kept you up to date throughout the process. We'll share your kind words with those involved.
Best of luck with completing your project!
Best regards,
The Loans Engine
0
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Trusted Customer
Feefo Verified
1 month ago
Easy to use and very quick with payment
Dave Fearnside
The Loans Engine
1 month ago
We really appreciate you taking the time to leave your feedback.
It's great to hear that you were happy with the service, and you found the process quick and easy.
Best regards,
The Loans Engine
0
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BP
Brian Porter
Feefo Verified
GBR
1 month ago
What Brian Porter said about The Loans Engine:
Helpful
Very professional and always there to assist in whatever matters arise
Dave Fearnside
The Loans Engine
1 month ago
Thank you for taking the time to share your experience; it's really appreciated.
It’s great to hear that you found us professional and supportive.
Best regards,
The Loans Engine
0
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RJ
Rosemarie Jones
Feefo Verified
GBR
1 month ago
What Rosemarie Jones said about The Loans Engine:
Horrendously stressful process!
To be honest we found the entire process very stressful and certainly would not recommend to someone else. Every day we were being hounded with phone calls, voicemails and emails continually chasing...
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Dave Fearnside
The Loans Engine
1 month ago
Thanks for taking the time to leave a review.
We're very sorry that this is how you felt throughout the process. That certainly wasn't our intention, and it's not the experience we want any of our customers to have.
A member of our team has tried to reach out because we care about getting things right, and we'd really like the opportunity to talk through and address your concerns.
Applying for a mortgage can naturally be stressful, especially when you're trying to balance it around work. We were working hard to keep your case moving so you could get your plans underway. However, we now recognise that our approach didn't work for you, and for that we're sorry. Had we better understood the impact this was having, we'd have adapted the way we communicated to better suit your circumstances while still keeping your application on track.
Thank you again for taking the time to share your feedback. We really do value it and take it seriously, and we hope we have the opportunity to speak with you and put things right.
Regards,
The Loans Engine
1
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JA
Jennette Labarete Aquino
Feefo Verified
GBR
2 months ago
What Jennette Labarete Aquino said about The Loans Engine:
Excellent service!
I’m very pleased with the service I have received from Baz, Matt and Charlotte. I wanted to thank them for their patience, support and dedication on helping us. I highly recommend their services.
Dave Fearnside
The Loans Engine
2 months ago
Thank you so much for taking the time to leave such a positive review.
It's great to hear that the support you received was good, and that you'd recommend us to others.
We'll pass on your feedback to Baz, Matt and Charlotte - I'm sure they'll be pleased!
Best regards,
The Loans Engine
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
