Product never arrived. Ordered early July and it took many phone calls and emails to finally get my refund at the end of September. Promised call backs that never happened and they stopped responding...
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Product reviews
Date of purchase: 03/07/2025
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Miss Roz Ingram
Feefo Verified
GBR
10 months ago
What Miss Roz Ingram said about The Fragrance Shop:
In store service was good and quick however guy had to ask other staff questions regarding bottle sizes and they didn’t know answers either. Rating for website one only because I didn’t use this...
The person behind the counter was incredibly rude and made my entire experience in the shop unbelievably uncomfortable. I went in with the intention of spending £400-£500 and stocking up on multiple...
Amazing service by Chelsey at the Redditch store, honestly and never fails to be extremely helpful and happy! Always has a smile on her face ready to greet customers.
The shop was looking and...
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Product reviews
Date of purchase: 27/09/2025
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Mr Oparigwe Prince Chiwuoke
Feefo Verified
GBR
10 months ago
What Mr Oparigwe Prince Chiwuoke said about The Fragrance Shop:
The Fragrance Shop is the UK’s largest independent, fragrance retailer. Priding themselves in delivering outstanding customer service and a wide selection designer fragrances from biggest brands around. Making mainstream and luxury fragrance affordable and accessible. Shop online at www.thefragranceshop.co.uk or visit one of over 200 stores nationwide.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Fragrance Shop is the UK’s largest independent, fragrance retailer. Priding themselves in delivering outstanding customer service and a wide selection designer fragrances from biggest brands around. Making mainstream and luxury fragrance affordable and accessible. Shop online at www.thefragranceshop.co.uk or visit one of over 200 stores nationwide.