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The BBQ Store Reviews | Customer Service Reviews for https://www.feefo.com/reviews/the-bbq-store | Feefo

Trusted Customer

12 years ago

Let down by the delivery company. Ordered the bbq because the company offered free next…

Let down by the delivery company. Ordered the bbq because the company offered free next day delivery. Waited for 3 days for the bbq to be delivered and eventually at 3pm on the 3rd day the company...

The BBQ Store

12 years ago

We are extremely sorry you received very bad service from the delivery company we used, we did request compensation from the courier and are waiting for them to talk to higher authorities to authorise, as soon as they come back to us we will let you know.

The BBQ Store

12 years ago

We have now refunded you compensation for the inconvenience our courier caused you.

Product reviews

Date of purchase: 08/05/2013

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Trusted Customer

12 years ago

A next day delivery was promised and sure enough the barbeque arrived at 9.15am. When I…

A next day delivery was promised and sure enough the barbeque arrived at 9.15am. When I unpacked the Outback Select Trooper 2 it did not have a griddle plate so I contacted the bbq store. They had...

Product reviews

Date of purchase: 02/05/2013

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Trusted Customer

12 years ago

The product arrived next day. There was a problem (missing part) but it was dealt…

The product arrived next day. There was a problem (missing part) but it was dealt with very quickly. Excellent telephone/email communication. First class service!!

Product reviews

Date of purchase: 08/05/2013

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Trusted Customer

12 years ago

Very happy with the BBQ store, had a missing component when assembling the BBQ and…

Very happy with the BBQ store, had a missing component when assembling the BBQ and phoned them up and they posted the item to myself within a few days......can't fault them thanks the BBQ store very...

Product reviews

Date of purchase: 07/05/2013

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Trusted Customer

12 years ago

very quick delivery

Product reviews

Date of purchase: 07/05/2013

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Trusted Customer

12 years ago

quick shipping, accurate pictures.

Product reviews

Date of purchase: 07/05/2013

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Trusted Customer

12 years ago

Woulod have been excellent if you had not insisted on me typing a comment!

Date of purchase: 07/05/2013

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Trusted Customer

12 years ago

Simple website, knew what we wanted, delivery and price spot on.

Product reviews

Date of purchase: 06/05/2013

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Trusted Customer

12 years ago

Very fast delivery. I happened to be at home when it arrived. but had been…

Very fast delivery. I happened to be at home when it arrived. but had been notified of the day of delivery

Date of purchase: 06/05/2013

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Trusted Customer

12 years ago

BEWARE!! Sticker on the box indicates that once signed for the product cannot be returned…

BEWARE!! Sticker on the box indicates that once signed for the product cannot be returned or missing parts replaced. This does not comply with my legal rights. Also at least 30 minutes is required to...

The BBQ Store

12 years ago

We are sorry but what you are saying is untrue, we put the stickers on the outside of the boxes so that you do not sign for the box if it is damaged then we can claim from the courier, if you sign to say it is un-damaged we do not have a leg to stand on so we are airing on the side of caution. This does not not affect your rights in any way and we will deal with any damaged or missing parts etc. In our Terms & Conditions which you ticked to say you read & understood, under section 3 it clearly states the following and you ordered a large BBQ!!!! 'Delivery Methods' All courier deliveries are 'kerb side' only which means they will not be able to take items into your delivery address. The receiver must arrange for larger items to be taken from the driver - heavy items will need 2 persons. A tracking number will be sent to you via e-mail when the item has been dispatched. If you have a problem you only needed to contact our customer service dept!!

Trusted Customer

12 years ago

Your response to the 'BEWARE!!' review is really quite poor. Your sticker implies that the customer should not sign for the product if is damaged. The sticker should should say 'Do not sign for if THE BOX is damaged' , quite a different thing. Also I complained that part of the assembly was a 2 person job. You respond about the process of needing more than 1 person to move heavy items from kerb and avoid mentioning the assembly needing 2 persons. Your reference to the terms and conditions with your 4 exclamation remarks is really quite rude and unnecessary. As well you know few people read through all of the terms and conditions prior to making a purchase. The '2 persons to assemble' should be up front instead of you hiding behind 'terms and conditions'. I would point out that in the first paragraph of your response, where you write 'airing on the side of caution' I presume that you mean 'erring on the side of caution'

The BBQ Store

12 years ago

We are happy to deal with any problem you have with the BBQ, If you have a problem please contact us.

Trusted Customer

12 years ago

You have not in any way address any of the points that I made in my last posting where I complained among other things about your rudeness for which you offer no apology. I think it best now that I bring you lack of empathy, your writing style and your rudeness to the attention of a higher authority in your company. I will write in.

The BBQ Store

12 years ago

it is a shame when our competitors go to such lenghts to run us down

Trusted Customer

12 years ago

What an utterly ridiculous response and this kind of reply does neither yourself nor your company any credit. You really are scraping the barrel and you are an appalling representative for your company. I am an old age pensioner in my 70's with absolutely no connection to any company of your kind anywhere past or present and I am disgusted by your insinuation. I will seek an apology from your MD/Chairman either directly or through Trading Standards. My only satisfaction to date is that you continue to post rudeness followed by rubbish which allows prospective customers to discover the dreadful manner with which you deal with negative comments.

Trusted Customer

12 years ago

I now notice that you have not posted your last replies online so that prospective customers will not be able to read how utterly rude and asinine your suggestion that I represent one of your competitors. If you have ever attended a PR course you should ask for a refund.

Date of purchase: 06/05/2013

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The BBQ Store Reviews

Outback Meteor 4 Burner Gas Barbecue BlueMore reviews of this product (19)View product website

Outback Trooper Select 2 Burner Hooded Gas BarbecueMore reviews of this product (20)View product websiteThe product itself is great, exactly what we wanted (size, function etc.) but there was a missing part which was solved swiftly by the BBQ store. Thank you!

Outback Trooper Select 2 Burner Hooded Gas BarbecueMore reviews of this product (20)View product websiteHaven't used it yet but I must say from assembling the BBQ seems very well made and looks very impressive

Outback Meteor Stainless Steel 4 Burner Gas BarbecueMore reviews of this product (18)View product websiteBBQ took 3 hours too build

Revolution Archery Set Garden GameMore reviews of this product (2)View product websitethe bow and arrow is unusable, its impossible for the arrow tail to clear the centrepiece of the bow and so it bounces off to the side everytime.

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