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The BBQ Store Reviews | Customer Service Reviews for https://www.feefo.com/reviews/the-bbq-store | Feefo

Trusted Customer

12 years ago

Good website, easy to navigate and very quick dispatch and delivery. Can't knock them at…

Good website, easy to navigate and very quick dispatch and delivery. Can't knock them at all.

Product reviews

Date of purchase: 08/07/2013

0

Trusted Customer

12 years ago

Good delivery experience. Later found out the manual was missing for our new Outback Omega…

Good delivery experience. Later found out the manual was missing for our new Outback Omega Charcoal 200 Barbecue, but they agreed to post one the following day.

Product reviews

Date of purchase: 07/07/2013

0

Trusted Customer

12 years ago

First time I have used the site. One item was damaged and after contacting them…

First time I have used the site. One item was damaged and after contacting them via email I received a call to say there was a problem with the manufacturers process and QC. They had many customers...

The BBQ Store

12 years ago

We are sorry you are not happy with your purchase, We have done everything we can to ensure you have a brand new fully working BBQ - brief history below 28th June - BBQ received 29th & 30th - we are closed weekends 2nd July - customer reported 1 x leg missing & 3 legs damaged plus leg end caps broken. 2nd July - £15.00 compensation refunded to customer & x4 legs sent plus end caps. 3rd July Customer received part above

Trusted Customer

12 years ago

The way that the complaint was handled was not acceptable - Emma's suggestion of putting the BBQ together with faulty parts and then when received new parts to take it apart again and put it together, at my inconvenience was not helpful. This would have taken us hours - we needed the BBQ for a specific day (ordered it 6 days in advance of needing it) and this was not met due to the faults with the BBQ - which was at no fault of my own. I was told I should not have left it so late - I said that I would expect the BBQ that I brought to be correct! Emma told me that she would come back to me regarding my complaint and the compensation - I NEVER heard anything from her or any follow up regarding the new parts. Instead she is trying to fob me off and say that she confirmed the amount of compensation with my husband, which did not happen - he said the complaint is with my wife and you need to discuss this matter with her. I have not heard back from BBQ Store. I am not happy with the amount of compensation offered and never agreed to this amount. Emma told me one thing and then I get another story from Outback direct when I called them about these problems. I would NOT use this company again for my BBQ needs or recommend.

The BBQ Store

12 years ago

Emma suggested using the parts you had as you said you needed to use the BBQ the next day. you ordered the BBQ on 26th June and you requested your delivery date of 1st July and parts were received by you on 3rd July which is not 6 days in advance. Our BBQ's are packed by OUTBACK and delivered by couriers, we do not deliberately send out faulty BBQ's if they are damaged in transit we send out the parts asap. we will not reply anymore as we have done everything we can to please you unfortunately it seems we will never achieve this.

Product reviews

Date of purchase: 25/06/2013

0

The BBQ Store Reviews

Outback Omega Charcoal 200 Barbecue RedMore reviews of this product (26)View product websiteI've used one before, and would rate as good (to use), but having now assembled one, not so impressed with the build quality... I followed assembly instructions exactly; I'm confident I put it...Read more

Outback Spectrum Select 3 Burner Hooded Gas BarbecueMore reviews of this product (47)View product websiteMy only negative comment concers the image used to sell the product, as it shows a 2/3 grill, 1/3 griddle configuration, which from what I received is not correct, I have a 1/2 and 1/2 config.

Outback Spectrum Select 3 Burner Hooded Gas BarbecueMore reviews of this product (47)View product websiteInstructions need to be more precise when assembling the legs.

Outback Cover to fit Excelsior 6 Burner Hooded - 4467More reviews of this product (14)View product websiteA lot better than generic BBQ covers but considering it is specific to this BBQ and the price expected it to fit perfectly, was slightly too big. Good quality.

Outback Cover to fit Spectrum & Classic 3 Burner Flatbed - 4112More reviews of this product (9)View product websiteVery good quality cover

Outback Omega Charcoal 200 Barbecue Midnight BlueMore reviews of this product (21)View product websiteit look's o/k

Outback Spectrum Select 3 Burner Hooded Gas BarbecueMore reviews of this product (47)View product websiteThe product actually looked very good quality. Unfortunately I did encounter a problem which resulted in me returning the item but suspect I was one of only a few which had such a problem.

Outback Spectrum Select 3 Burner Hooded Gas BarbecueMore reviews of this product (47)View product websiteBBQ received was faulty in parts, not great quality, when we finally got the parts, it took ages to put together. Would not buy another if I had the choice again.

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