The BBQ Store Reviews

We are very sorry that you found the delivery un-clear, this entry is in our terms and conditions 'Orders that are placed before 3.30pm Mon-Thurs will be dispatched that same say, however orders that are placed on a Friday after 3.30pm will not be dispatched until Monday (or Tuesday if Monday is a Bank Holiday)' With regards to the missing items we buy directly from the Manufacturer and do not open the boxes we would not know if there are any parts missing, we sent these parts out to you as soon as we could, with regards to the gas the advert clearly states 'The free propane patio gas regulator included, will only fit a propane patio gas bottle with a snap on connection' It would be cheaper for you to buy a new regulator than a new gas bottle.

For your information there are no couriers that work on a Bank Holiday Monday I think everyone in the UK knows this is not classed as a working day, We did take responsibility and send out the parts as soon as you reported it to us. your rudeness in this message is shown to everyone

We are very sorry your delivery was late, we sent your BBQ out on time but unfortunately the Courier did not deliver it on time as it was held up at their warehouse. apologies for the inconvenience this caused you.