I signed up for a group tour, but on the day of the hike, I found out that the other people who had booked had changed their dates. By the time I arrived in Tanzania, it was too late to make other...
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Chris
The Adventure People
1 year ago
Hello, I am sorry to read your review. The other customers who had booked on the trek cancelled the day before it was due to start. As we guarantee departures we didn't want to cancel. It's very rare this type of situation happens and we took the view it is better the trek goes ahead. As regards the tipping, we understand you tipped $300 but were also told it is up to you as different people have different budgets, it is not compulsory. We also are very clear about tipping policy in our brochure for this particular trip which you received along with your booking confirmation. If you'd like to discuss further Chris, our CEO, would be very happy to have a call. Please do let us know.
Trusted Customer
1 year ago
The tipping system didn’t feel voluntary when I was told the money was meant to support the staff’s families. At the end of the trip, I was given an envelope to put the money in, and in my case, I was told that $500 was the expected amount. However, I had £300 with me at the hotel, which I gave, as I didn’t have enough to meet the $500 expectation. £300 is already a significant amount, especially when the trip itself cost almost £2000, excluding flights.
I would appreciate a call from the CEO to address this issue. I signed up for a group tour and would like to know if any compensation is available due to the fact that I ended up traveling alone.
For future tours, I believe the company needs to ensure that women, unless they choose otherwise, are not placed in situations where they are isolated with a group of men for an entire week. To make matters worse, only one person could speak a little English, which made it incredibly difficult to communicate how I was feeling during the trip.
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Trusted Customer
Feefo Verified
1 year ago
Kilimanjaro
It was so hands off. When I asked questions about water the answer I got led me to purchase unnecessary expensive additional equipment,
I turned up to my hotel to find it hadn’t actually been...
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Trusted Customer
Feefo Verified
1 year ago
Poor budget accommodation but co traveler's made the trip
I really enjoyed the tour in Morocco because my co traveler’s were all lovely people who made the trip.
I have used a competitor before and this tour did not come close as a comparison for several...
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Heidi S
Feefo Verified
Devon
1 year ago
What Heidi S said about The Adventure People:
Five stars
Great service, prompt and useful answers to questions on live chat from real people!
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CA
Carla
Feefo Verified
1 year ago
What Carla said about The Adventure People:
Fantastic! Safe to visit! Wonderful experience
I had a fantastic time in Jordan! Saleh was an amazing guide, super knowledgable about the history and traditions of Jordan. I felt completely safe, we didn‘t notice anything with the war going on in...
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Sheena Gordon
Feefo Verified
Epsom
1 year ago
What Sheena Gordon said about The Adventure People:
10 out if 10
I booked a fantastic 8-day tour of Morocco through Adventure People. Booking was really easy, the price was great and the travel advisors were really responsive and helpful when I had questions.
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Trusted Customer
Feefo Verified
1 year ago
Thailand solo tour
I had the absolute best time in Thailand! The tour was super well thought out and put together, the hotels were incredible, great guide and great communication before the tour. Would definitely book...
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Louise Berry
Feefo Verified
Bracknell
1 year ago
What Louise Berry said about The Adventure People:
Highly recommend
Always responded quickly and were knowledgeable about the product they were selling. I would definitely recommend booking with them!
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Kenneth McGregor
Feefo Verified
1 year ago
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Trusted Customer
Feefo Verified
1 year ago
Hassle free holidays!
Brilliant service, great prices and easy process. Always use them for my trips!
The Adventure People is a travel agency specializing in adventure and activity holidays. Customers are able to browse the widest selection of adventure and activity holidays holiday and book on or off line with the confidence they’ll get the best possible value and price.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Adventure People is a travel agency specializing in adventure and activity holidays. Customers are able to browse the widest selection of adventure and activity holidays holiday and book on or off line with the confidence they’ll get the best possible value and price.