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Tentworld Reviews

https://www.tentworld.com.au/

Tentworld is a national chain of camping specialist stores with the biggest range of camping gear under one roof in Australia.

Service

Product

ratings over the past year

Displaying all 1,759 reviews

Trusted Customer

6 years ago

Customer service was excellent in chasing up AUS post on delayed delivery

Date of purchase: 21/11/2019

Steve Kyle

Bauple

6 years ago

What Steve Kyle said about Tentworld:

Good prompt service this time. Good product. Good prices. Daughter loves her binoculars!

Product reviews

Date of purchase: 24/11/2019

Trusted Customer

6 years ago

Good savings. Prompt delivery.

Date of purchase: 21/11/2019

Robert Randell

6 years ago

What Robert Randell said about Tentworld:

All good

Direct contact was good

Product reviews

Date of purchase: 25/11/2019

Kathleen Grant

6 years ago

What Kathleen Grant said about Tentworld:

Outstanding service and reasonable prices.

I would certainly order from Tentworld again as the service they provided for me was outstanding.Many thanks.

Date of purchase: 17/11/2019

George Veljanovski

6 years ago

What George Veljanovski said about Tentworld:

Excellent service

Best service and price

Product reviews

Date of purchase: 25/11/2019

Trusted Customer

6 years ago

After using tent for 4 weeks we got a rip at very top of fly which we believe is a flaw in material. Tent world wouldn’t honour warranty. Not happy and Tent world have been adamant after lots of...

Tentworld

6 years ago

Hi, sorry to read that you're unhappy with us. I've been able to find your customer service ticket where I can see that we've been working hard with you & Coleman to try gain approval for warranty but have not been able to so far. It appears that the issues we're facing is that there appears to be non manufacturing faults in the tent, that appear to be caused by a combination of UV Damage, inadequate use of the guy ropes & potential storm damage. That being said, I can see that we're still trying to work with you & Coleman to gain approval and have requested for you to provide us with the Tent Fly so that we can physically inspect it, rather than working from the pictures provided. Hopefully once you've provided the fly to us, we can gain the approval we're seeking. Kind Regards, Tentworld team.

Trusted Customer

6 years ago

Initially you knocked us back on warranty because of sun damage even though we stayed for use of tent for 4 weeks in a moderate overcast climate. After us questioning rationale of this you added guy rope misplacement and now you are blaming storm damage!!! Next you want us to drive 3 hours to drop off tent so you can inspect it wanting 7 days to do so after us taking tent to store in Ferntree Gully. Most retail stores you take article in question to store and staff deal with situation. Still awaiting you to respond to last email. Which was over a week ago.

Product reviews

Date of purchase: 20/11/2019

Trusted Customer

6 years ago

10/10

Amazing friendly fast service and excellent quality product

Product reviews

Date of purchase: 21/11/2019

Trusted Customer

6 years ago

Good but please put less plastic wrapping. I have ordered a cheap plastic stuff and it was over wrapped with plastic. Didn’t need as much protection !

Product reviews

Date of purchase: 25/11/2019

Diane Volpe

6 years ago

What Diane Volpe said about Tentworld:

Excellent service

We were very happy with their response to dealing with a faulty product. Their service was excellent and swift.

Date of purchase: 20/11/2019

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