Some tiles arrived broken. Target Tiles said they would replace them but after more than a month and despite reminders, no replacements have been received,
Target Tiles
Target Tiles
10 years ago
Thanks for your feedback. As you aware we have sent the 2 tiles twice by royal mail on 12/11 and 26/11. We were unaware until now that the later had not arrived with you. Please contact us to resolve the situation.
Regards
Matt McCullough
Customer service team
Whilst the product arrived in good condition it was delivered a day early without warning, it was only by chance that my wife was home to take delivery otherwise not sure what would have happened.
Target Tiles
Target Tiles
10 years ago
Thanks for you feedback. We apologize for the parcel arriving a day early, this is due to UPS providing a faster service than predicted. If you had not been in they would have re-attempted the delivery.
Regards
Matt McCullough
Customer service team
Product reviews
Target Tiles
Target Tiles
10 years ago
Unfortunately although the instructions refer to using a trowel to apply this is not included with the product.
Matt McCullough
Customer service team
I didn't received my order. Mrs Anderson has signed the receipt but I was asking in my neighborhood, and nobody have the tile.
Target Tiles
Target Tiles
10 years ago
Thanks for your feedback, as you state the parcel was signed for at your address. UPS will not leave the parcel with someone else unless instructed to do so otherwise they will attempt a re-delivery. Sorry for the confusion this has caused. If you contact us we will be happy to refund the cost of the sample tile.
Regards
Matt McCullough
Customer service team
Very efficient company, superb and quick sampling service. Phone advice also
excellent.
Target Tiles
Target Tiles
10 years ago
Thanks for your kind words. We do pride ourselves on offering good advice over the phone as well as online as we feel it can be daunting selecting the correct products.
Matt McCullough
Customer service team
Tiles are great but the delivery man was so unhelpful - dumped the large pallet on the pavement outside my house. I asked him if he could help me move it and he said i should be able to lift it (i...
Target Tiles are one of the UK's largest independent online tile retailers, with over 30 years' experience in supplying tiles to the public, as well as architects, designers, specifiers, contractors and designers. Our company values remain the same for every part of our business, which is to provide you with quality products at competitive prices and outstanding customer serviced, delivered by our friendly and knowledgeable staff.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Target Tiles are one of the UK's largest independent online tile retailers, with over 30 years' experience in supplying tiles to the public, as well as architects, designers, specifiers, contractors and designers. Our company values remain the same for every part of our business, which is to provide you with quality products at competitive prices and outstanding customer serviced, delivered by our friendly and knowledgeable staff.