Terrible - tried to reach them within 5 minutes of ordering and they responded two days later.
Sarah
Sunglasses2U
7 years ago
Hello,
We are sorry to hear you have a had an unhappy experience with us. We pride ourselves on our Customer Service so are sorry to know that you are not satisfied.
Our office hours are Monday to Friday between 10am and 5pm therefore when a message comes in at midnight it will take us time to reply. As explained by our Customer Service team - Due to the volumes of emails we answer (in order of time and date they are sent) your email was answered after your order dispatched. Due to the volume we ship it is not as easy to cancel when it is picked packed and collected by a carrier.
We apologise for any inconvenience caused.
You are welcome to return to your item when received for a refund.
Great service. So quickly received and packaged up well.
Date of purchase: 02/07/2018
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TC
Trusted Customer
8 years ago
What Trusted Customer said about Sunglasses2U:
Really impressed with transaction from start to finish. Communication via email around order to delivery as well as packaging to keep product free from damage in transit. Got exactly what I ordered...
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Product reviews
Date of purchase: 02/07/2018
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TC
Trusted Customer
8 years ago
What Trusted Customer said about Sunglasses2U:
Great item with next day delivery. Highly recommend.
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