How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

StepChange Debt Charity Reviews | Customer Service Reviews for https://www.feefo.com/reviews/step-change-debt-charity | Feefo

3,361 out of 21,812 reviews

Time:

Past year

Trusted Customer

4 hours ago

Date of purchase: 13/06/2025

Amazing

Amazing. If you're in debt and need help. Try them

See full customer review

Trusted Customer

2 days ago

Date of purchase: 13/06/2025

My experience with StepChange

Brilliant service, helpful, non judgmental, and realistic about affordability. Great help and a life saver. Thank you 🙏

See full customer review

Trusted Customer

4 days ago

Date of purchase: 13/06/2025

Brilliant

Outstanding. Helps me clear my debts with no judgement.

See full customer review

Trusted Customer

4 days ago

Date of purchase: 13/06/2025

Helpful

Very helpful and good communication. Sorted everything out for me

Kate

StepChange Debt Charity

4 days ago

Hi there, Thank you for your kind review. We’re so glad to hear you’re pleased with the service you received 😊 Best wishes, Kate from StepChange

See full customer review

Trusted Customer

5 days ago

Date of purchase: 13/06/2025

you have to do the work yourself you do get help bur I think citezan advice is better

Kate

StepChange Debt Charity

4 days ago

Hi there, Thank you for your review. Best wishes, Kate from StepChange

See full customer review

Trusted Customer

6 days ago

Date of purchase: 13/06/2025

Very helpful

When you call the advisor for any reason the help is always great and approach to the problem is always very professional. Very helpful.

Kate

StepChange Debt Charity

4 days ago

Hi there, Thank you for your kind review! We are so pleased to hear how happy you are after speaking to our friendly advisors! :) Best wishes, Kate from StepChange

See full customer review

Trusted Customer

6 days ago

Date of purchase: 13/06/2025

Stepchange has given me a new lease of life which I didn’t have before 🙏

I found myself in an ever escalating spiral of debt and not knowing where to go and what to do. All I could see was things getting out of control and not being able to make it through the next week....

Read all

Kate

StepChange Debt Charity

4 days ago

Hi there, Thank you for your kind review and recommendation. We’re so pleased to hear our service helped to relieve some of your stress, and we hope your situation continues to improve! :) Best wishes, Kate from StepChange

See full customer review

Trusted Customer

7 days ago

Date of purchase: 13/06/2025

Urgent help required

I asked for you to contact all my creditors to see if you could negotiate a payment plan. I now have Moorcroft Debt Recovery chasing me as you haven’t spoken to Aqua credit card. Can you please...

Read all

Kate

StepChange Debt Charity

7 days ago

Hi there, We're very sorry to hear about the stress you've been dealing with, one of our advisors will be calling you shortly so we can look into the matter further. Best wishes, Kate from StepChange

See full customer review

Trusted Customer

7 days ago

Date of purchase: 13/06/2025

God Sent- Says it All.

Peace of mind. Brilliant, can now sleep peacefully knowing that Step Change is in control. Very helpful staff. Thank you Step Change.

Kate

StepChange Debt Charity

4 days ago

Hi there, Thank you for your kind review! We’re so pleased to hear you’re happy with the service you received and that it has reduced your overall stress :) Best wishes, Kate from StepChange

See full customer review

Trusted Customer

7 days ago

Date of purchase: 13/06/2025

Kate

StepChange Debt Charity

4 days ago

Hi there, Thank you for your review! Best wishes, Kate from StepChange

See full customer review

Not received a review invite?

About StepChange Debt Charity

With over 30 years of experience, StepChange has helped millions of people deal with their debts and take control of their finances. You can take a look our reviews to see what our clients think of us. Here are some of the reasons people choose us: Free debt advice You don’t pay anything for our help. We look at your personal situation and recommend the best solutions for free. Putting people first We always come from a place of compassion and base our advice on your personal situation. Instant online help You can use our online tools anytime, so you can get help at your own pace. Expert advisors If you would rather speak to someone, our team of friendly advisors can help you take control of your debts. UK’s largest debt charity We help hundreds of thousands of people every year and have been for over 30 years. Regulated debt advice We are regulated by the Financial Conduct Authority (FCA) so you can be sure the advice you are getting is right for you.

Read all

08001381111

123 Albion Street, Leeds, West Yorkshire, LS2 8ER, United Kingdom