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StepChange Debt Charity Reviews | Customer Service Reviews for https://www.feefo.com/reviews/step-change-debt-charity | Feefo

3,262 out of 21,687 reviews

Time:

Past year

Trusted Customer

8 months ago

Date of purchase: 01/07/2024

I would highly recommend "step change:" to anybody who is struggling with debt ,I introduced my girlfriend to " step change " because she lost her job and had to go on benefits due to ill health, she...

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Kate

StepChange Debt Charity

8 months ago

Hi there, Thank you for your kind review! We’re so pleased to hear your girlfriend is happy with the advice she received and that it has reduced her overall stress :) Best wishes, Kate from StepChange

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Trusted Customer

8 months ago

Date of purchase: 01/07/2024

Helped me get my lift back on track

Easy to contact. Very understanding and efficient. Thought I was completely at a loss and StepChange have helped me get my life back on track. Very grateful for their advice and support.

Kate

StepChange Debt Charity

8 months ago

Hi there, Thank you for your kind review. We’re so pleased to hear our service helped to relieve some of your stress, and we hope your situation continues to improve! Best wishes, Kate from StepChange

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Trusted Customer

8 months ago

Date of purchase: 01/06/2024

Excellent Service

Excellent service , put my mind at ease no more sleepless nights

Kate

StepChange Debt Charity

8 months ago

Hi there, Thank you for your kind review. We’re so glad to hear you’re pleased with the service you received 😊 Best wishes, Kate from StepChange

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Trusted Customer

8 months ago

Date of purchase: 01/06/2024

Excellent debt management

Kate

StepChange Debt Charity

8 months ago

Hi there, Thank you for your kind review! Best wishes, Kate from StepChange

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Trusted Customer

8 months ago

Date of purchase: 01/07/2024

Helpful organisation

A very helpful team that are knowledgable, reassuring and helpful with step by step information given.

Kate

StepChange Debt Charity

8 months ago

Hi there, Thank you for your kind review! We are so pleased to hear how happy you are after speaking to our friendly advisors. Best wishes, Kate from StepChange

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Trusted Customer

8 months ago

Date of purchase: 01/07/2024

Awful help

Awful I have sent 4 emails replying to your company as to what was happening with my direct debit , no response and now in more debt than I was at the start, thanks

Kate

StepChange Debt Charity

8 months ago

Hi there, Thank you for getting in touch and telling us about your experience. We will escalate your comments to our complaints team. As they may have some follow up questions, could you please contact them at complaints@stepchange.org with your contact details? Best wishes, Kate from StepChange

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Trusted Customer

8 months ago

Date of purchase: 01/07/2024

Helpful, always there for you and always gave you advise on the options

The service I received was outstanding and helpful all the way to setting up the DMP. Was advised and talked through all the steps and for all the things I needed to do.

Kate

StepChange Debt Charity

8 months ago

Hi there, Thank you for your kind review. We’re so glad to hear you’re pleased with the service you received 😊 Best wishes, Kate from StepChange

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Trusted Customer

8 months ago

Date of purchase: 01/07/2024

Very helpful and understanding

Kate

StepChange Debt Charity

8 months ago

Hi there, Thank you for your review. We’re very pleased to hear you’re happy with our service! Best wishes, Kate from StepChange

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Trusted Customer

8 months ago

Date of purchase: 01/06/2024

Stepchange has made a positive impact on my life.

Stepchange has improved my ability to handle my debts. Prior to collaborating with Stepchange, I faced difficulty in repaying my debts, and interest was accumulating. Lenders were sending me letters...

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Kate

StepChange Debt Charity

8 months ago

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Trusted Customer

8 months ago

Date of purchase: 01/07/2024

Kate

StepChange Debt Charity

8 months ago

Hi there, Thank you for your kind review. Best wishes, Kate from StepChange

See full customer review

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About StepChange Debt Charity

With over 30 years of experience, StepChange has helped millions of people deal with their debts and take control of their finances. You can take a look our reviews to see what our clients think of us. Here are some of the reasons people choose us: Free debt advice You don’t pay anything for our help. We look at your personal situation and recommend the best solutions for free. Putting people first We always come from a place of compassion and base our advice on your personal situation. Instant online help You can use our online tools anytime, so you can get help at your own pace. Expert advisors If you would rather speak to someone, our team of friendly advisors can help you take control of your debts. UK’s largest debt charity We help hundreds of thousands of people every year and have been for over 30 years. Regulated debt advice We are regulated by the Financial Conduct Authority (FCA) so you can be sure the advice you are getting is right for you.

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01132970106

123 Albion Street, Merrion Centre, Leeds, West Yorkshire, LS2 8ER, United Kingdom