It took many days to deliver the goods and until I asked you schedule you don't give any infomation.
Product reviews
Steffans
Steffans
14 years ago
Thank you for your feedback. We would like to apologise for any inconvenience caused by our service as we endeavour to provide the highest standard of customer service at Steffans. When a product is ordered online it is dealt with through an automated system and an email is sent to you when the product is despatched. We apologise if the service we provided you with was substandard, but hope that this does not affect you shopping with Steffans in the future. If you have any further queries then do not hesitate to contact us at online@steffans.co.uk or on 01604 636957.
Steffans Internet Department.
Found the website easy to navigate around and the ordering and delivery was perfect. No delays, or problems with the whole service provided would definitely buy again and recommend it to a friend.
Product reviews
Date of purchase: 21/12/2011
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Trusted Customer
Feefo Verified
14 years ago
very quick delivery, loved the box and the cards good touch :)
Product reviews
Date of purchase: 07/12/2011
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Trusted Customer
Feefo Verified
14 years ago
Everything arrived as described, well packaged and speedy delivery
While ordered at 1st February the order was shipped at 14th February and arrived by the end of February/beginning of March. I returned them within a week by registered mail. A first message about my...
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Product reviews
Steffans
Steffans
14 years ago
Thank you for your feedback. We would like to apologise for the wait that you endured for your bead. However, as it was part of a limited edition collection we were only allocated a certain amount of beads at a time, and therefore had to despatch them on a first come, first serve basis. We would like to apologise for the lack of communication you received regarding this issue and hope that it does not affect you shopping with Steffans in the future.
Regarding the quality of the beads, again we can only apologise, but as previously stated the beads were limited edition and sent to ourselves in batches. Therefore, we were unable to select specific beads for specific customers. We endeavour to provide the highest possible service for every customer at Steffans, and as you have shopped with us before, we hope that you are aware of our usually extremely high standards. If you have any further enquiries please do not hesitate to contact us at online@steffans.co.uk or on 01604 636957.
Steffans Internet Department
Had to contact the store by phone, thinking the Postal service had "lost" my items, to be told that there was a problem with delivery of stock to the store. Would have marked "good" if they could...
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Product reviews
Steffans
Steffans
14 years ago
On behalf of Steffans Internet Department we would like to apologise for any distress or difficulties caused by our service. We endeavour to provide the highest quality service for all of our customers regardless of the size of their order. Our whole-hearted apologies are offered to you for this rare slip in our usually extremely high standards, and if there are any further queries from yourself, please don’t hesitate in emailing us at online@steffans.co.uk or calling us on 01604 636957.
Steffans Jewellers are official UK stockists of a wide range of brands from Links of London to Pandora. Visit today with free delivery across all items!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Steffans Jewellers are official UK stockists of a wide range of brands from Links of London to Pandora. Visit today with free delivery across all items!
