Search reviews
Looking for our business site?

Visit

Feefo.com

Merchant Logo

Spectrum Travel Insurance Reviews

https://www.spectrumtravelinsurance.co.uk
Service
0
/5

5

4

3

2

1

0

0

0

0

0

0

ratings over the past year

Spectrum Travel Insurance is no longer an active Feefo customer
Displaying all 3,293 reviews
CH
Christopher
5 years ago
Date of purchase: 29/02/2020
What Christopher said about Spectrum Travel Insurance:
Criminals with contracts
This company are trying to wiggle out of all COVID-19 claims. Avoid at all cost. Now and in the future
2
Share
See full customer review
CO
Colin
5 years ago
Date of purchase: 12/03/2020
What Colin said about Spectrum Travel Insurance:
Abysmal - blanket rejection of any claim due to Covid-19, relying on vague wording in 'industry standard' policy exclusions.
2
Share
See full customer review
WI
William
5 years ago
Date of purchase: 08/03/2020
What William said about Spectrum Travel Insurance:
Good cover at a competitive price.
Good policy. Competitive price. Good cover.
0
Share
See full customer review
LE
Lee
5 years ago
Date of purchase: 12/03/2020
What Lee said about Spectrum Travel Insurance:
Quick and eady transaction.
0
Share
See full customer review
KE
Kevin
5 years ago
Date of purchase: 09/03/2020
What Kevin said about Spectrum Travel Insurance:
Extremely easy to identify the features of the policy to match with personal requirements
0
Share
See full customer review
Trusted Customer
5 years ago
Date of purchase: 11/03/2020
Quick and easy to do
Good price and easy to apply
0
Share
See full customer review
LE
Lewis
5 years ago
Date of purchase: 12/03/2020
What Lewis said about Spectrum Travel Insurance:
Poor Customer Service
When I booked the insurance I noticed that I had entered the wrong year of birth. I immediately emailed them and have had no response apart from this email asking for a review. Priories?
0
Share
See full customer review
Trusted Customer
5 years ago
Date of purchase: 13/03/2020
easy to book, easy to pay. I just hope we don't need it. and if we do then I can truly rate the service.
0
Share
See full customer review
Trusted Customer
5 years ago
Date of purchase: 07/03/2020
**********************
Good
0
Share
See full customer review
Trusted Customer
5 years ago
Date of purchase: 27/01/2020
Unable to produce the correct Policy Document to match the cover purchased
Ive spent hours trying to buy a policy from this Insurer...paid a huge premium for the cover I wanted but repeatedly they send me the incorrect Policy Document detailing a much lower level of cover...

Read all
Merchant Logo
TIF Group
Spectrum Travel Insurance
5 years ago
Hi there, Thank you for taking the time to leave a review, my name is Hallie and I'm part of the team at Spectrum. I'm very sorry to hear you've received the wrong policy documents on multiple occasions - and would like to look into why this is. If you could email your policy number, full name, date of birth, postcode and email address to responses@tifgroup.co.uk and we can look into this for you, and resend your documentation. Many thanks, Hallie
Trusted Customer
5 years ago
I have received a totally unapologetic letter from URV (Union Reeiseversicherung AG Complaints Administrator enclosing the correct Policy Document printed in such a way now as to be readable. Unbelievably, they then went on to say that the Policy had to be printed on an A5 document and couldn't be made any larger. Unfortunately I'm unable to reproduce the offending A5 document here, but suffice it to say that I am unable to read it, even using a magnifying glass. So no, I don't want to change my rating of their customer service other than to say that I would give zero stars (to include their Complaints Administration) if that were possible. CANT EVEN BOTHER TO APOLOGISE..they don't deserve to be in business.
1
Share
See full customer review
Not received a review invite?
About Spectrum Travel Insurance
Spectrum Travel Insurance is a division of Citybond Holdings Ltd, which has been trading since 1983. As one of UK's leading direct sell travel insurance providers, we take great pride in our service and reputation. We aim to sell you the best insurance cover we can for your needs and, should you need to make a claim, to ensure it is dealt with quickly, fairly and efficiently. We are authorised and regulated by the Financial Conduct Authority.
Read all
0800 840 7227
109 Elmers Road, Beckenham, Kent, BR3 4SY, United Kingdom
Customer Support
Website
Facebook
X (Twitter)
Instagram
Why trust Feefo reviews?

Learn more about Feefo
About Spectrum Travel Insurance
Spectrum Travel Insurance is a division of Citybond Holdings Ltd, which has been trading since 1983. As one of UK's leading direct sell travel insurance providers, we take great pride in our service and reputation. We aim to sell you the best insurance cover we can for your needs and, should you need to make a claim, to ensure it is dealt with quickly, fairly and efficiently. We are authorised and regulated by the Financial Conduct Authority.